Customer Success Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We're serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

The Role

As a Customer Success Manager (CSM)
at Avoca, you'll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca's AI solutions. You'll act as the trusted advisor for home service companies adopting our platform—guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success.

This role is ideal for someone who thrives at the intersection
of customer strategy and technical execution
—you'll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.

What You'll Do

• Serve as
  the primary point of contact
  and trusted advisor for customers, ensuring successful implementation and adoption.
• Lead onboarding and rollout programs
  , tailoring approaches to customer goals and business models.
• Conduct
  regular business reviews
  to align objectives, measure results, and uncover new opportunities for value creation.
• Collaborate
  with Sales, Product, and Engineering
  to resolve technical challenges and optimize the customer experience.
• Build and share best practices, playbooks, and success frameworks
  that scale across the customer base.
• Proactively manage stakeholder relationships
  across Operations, Product, Marketing, and Executive teams.
• Manage multiple customer engagements at once, balancing tactical execution with strategic guidance.

Who You Are

• 2–5 years of experience in startups working
  in customer success, implementation, or