Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating positive experiences that keep guests coming back. If you thrive in a fast-paced environment and love engaging with people from diverse backgrounds, this opportunity is perfect for you

Responsibilities

• Greet guests warmly upon arrival, ensuring they feel valued and comfortable from the moment they step into the hotel.
• Recognize IHG One Rewards member status and offer Welcome Amenity options as needed.
• Manage guest check-ins and check-outs efficiently using hotel management software.
• Handle guest inquiries via phone, email, or in person with professionalism and a friendly attitude, demonstrating excellent phone etiquette and multi-line phone system skills.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Assist with reservations, modifications, cancellations, and special requests to ensure guest satisfaction.
• Maintain accurate records of guest stays, billing details, and other relevant information while adhering to hotel policies.
• Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively.
• Support night audit procedures when required, ensuring financial accuracy and reporting compliance.

Requirements

• Proven experience in hospitality or hotel front desk operations preferred; hotel experience is highly valued.
• Strong customer service skills with a genuine desire to assist guests and resolve issues efficiently.
• Bilingual or multilingual abilities are a plus, but not required.
• Knowledge of hotel management systems, such as HotelKey or Hilton's PEP systems, and multi-line phone systems is essential.
• Excellent communication skills with a professional demeanor and proper phone etiquette.
• Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
• Previous experience in guest relations or resort settings is advantageous.
• Flexibility to work varied shifts, including nights, weekends, or holidays as needed. Join us in creating memorable guest experiences through energetic service and hospitality excellence We are committed to fostering an inclusive environment where every team member can thrive while delivering top-tier guest care.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person