non-producing branch manager

Join the GEM Mortgage Team

Ready to be part of a leading mortgage lender that truly puts clients first, at Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage, our LEADER values guide everything:

• Loyalty to our team, borrowers, and partners.

• Excellence in all we do.

• Accountability—we take ownership.

• Driven for continuous improvement.

• Engaged to deliver success.

• Reliability you can count on.

If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join GEM Mortgage and help us empower clients and communities

Overview:

Under general supervision of the EVP-Production, the Branch Manager is responsible for supervision of all branch employees. Must direct and organize them as well as provide training and serve as a team leader. Handle operations management and sales responsibilities. Create and enforce standards of customer service. Produce documentation, ensure accounting and reporting are done properly and establish branch procedures and policies.

Responsibilities:

• Branch Manager shall operate the branch office in full compliance with all ordinances, laws, rules, and regulations of any city, county, state, and federal government having jurisdiction. Branch Manager will adhere to the rules and protocols set forth by company.
• Responsible for leading and motivating branch team.
• Analyze market and develop sales strategies to ensure profitability of branch. 
• Generate leads and loan volume.
• Plan and coordinate short-term and long-term branch goals.
• Responsible for negotiating the compensation of all the Loan Originators and employing all personnel in accordance of applicable laws, regulations, and all company policies and standards.
• Ensure that the branch follows all compliance and regulatory guidelines.
• Manage to corporate directives.
• Hire and train all employees of the branch office in regards to operations and policies.
• Coach staff to fulfill business goals.
• Evaluate branch staff's work performance by preparing and delivering annual reviews.
• Monitors quality of service.
• Assists in managing the security and safety of the Branch.
• Participate in training for marketing, sales, and scenario techniques to effectively sell, package and close consumer mortgages.
• Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.

Qualifications:

• NMLS MLO License.
•  Ability to prioritize and multi-task, while working in a fast paced environment.
•  Exceptionally detailed, focused and motivated professional.
•  Excellent communication skills.
•  Pleasant with customers, business partners and colleagues.
•  Knowledge of automated underwriting systems (DU/LP), HUD and RESPA Regulations.
•  Comprehensive understanding of legal, compliance and Investor requirements.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation Disclosure

This is a full-time, exempt salaried position. The base salary range for this role is $100,000 to $120,000 per year, depending on skills, experience, and qualifications. This position is not eligible for overtime compensation, in accordance with California labor law. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location
This position is primarily based in our office located at 236 N Santa Cruz Ave, Ste 101, Los Gatos, CA 95030, Regular in-office attendance is required during standard business hours.

Equal Opportunity Employer

Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at 

California Consumer Privacy Notice

Golden Empire Mortgage, may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy  .