Field Service Coordinator

Field Service Scheduling Coordinator

Schedule:
8–5 PST or 8–5 EST (based on location) – Fully Remote

Duration:
6 months+ (potential to extend / convert)

Pay: $25-$36 / HR (Based off experience)

About the Role

We are seeking a
Field Service Scheduling Coordinator
to support our client, a global leader in life science research and clinical diagnostics. In this role, you will coordinate, schedule, and dispatch field service activities that directly support critical laboratory and clinical instrumentation across the U.S. You will act as a key liaison between customers, Field Service Engineers, and Regional Service Managers to ensure timely, efficient onsite support.

This position is fully remote and ideal for candidates with strong communication skills, experience in dispatching or customer support, and the ability to manage high-volume scheduling with precision.

What You'll Do

• Coordinate and schedule field service calls, ensuring prompt customer response.
• Dispatch Field Service Engineers and manage calendar updates in collaboration with Regional Service Managers.
• Log case/work order notes accurately in CRM systems per internal guidelines.
• Communicate directly with customers to confirm the best available service dates.
• Maintain visibility to open work orders to maximize scheduling efficiency.
• Support improved customer satisfaction and instrument uptime through proactive planning.
• Reduce administrative burden for service teams by managing customer interface and scheduling tasks.

What You Bring

Education:
High School Diploma or equivalent required.

Experience:

• 3+ years of dispatching and/or customer service representative (CSR) experience strongly preferred.

Technical Skills:

• Intermediate proficiency in MS Office (Teams, Outlook).
• Experience with SAP and Salesforce preferred.

Professional Skills:

• Excellent time management and organizational abilities.
• Ability to work independently in a fully remote environment.
• Strong initiative and communication skills.

Please submit your resume in Word or PDF format to be considered.