Patient Service Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start
Caring. Connecting. Growing together.
Cardiology has an immediate opening for a friendly, patient focused and detailed oriented
Patient Service Specialist
to join our team. The
Patient Service Specialist
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Location
: 123 Summer Street, Suite 290 North, 2nd Floor, Worcester, MA. Maybe asked to float to our other locations as needed.

Department
: Cardiology

Schedule
(40 hours/week): Monday - Friday 9:00 AM - 5:30 PM

Primary Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
• Verifies and updates demographic, insurance, and other patient information
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Provides patient education regarding managed care plans and referral process
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• In patients when they enter the practice and check patients out and scheduled follow up appointments
• Performs other duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending