Guest Service Agent

We are looking for friendly, reliable, and service-oriented Guest Service Agent to join our front desk team. As the first and last point of contact for our guests, you will play a vital role in delivering outstanding hospitality, ensuring smooth check-ins and check-outs, and resolving guest needs with professionalism and warmth. If you have a passion for people and a strong sense of responsibility, we welcome you to apply

Requirements

• Prior experience in hospitality or customer service preferred (front desk/hotel experience strongly preferred)
• Strong communication and interpersonal skills
• Proficient with computers, reservation software, and standard office tools
• Able to multitask in a fast-paced environment while staying calm under pressure
• Reliable, punctual, and professional in appearance and conduct
• Must be available for evening, weekend, and overnight shifts as needed

Responsibilities

• Greet all guests with a positive, friendly attitude and provide a welcoming check-in/check-out experience
• Operate the hotel's reservation system to manage bookings, cancellations, and modifications
• Handle cash, credit card transactions, and reconcile daily shift reports
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Coordinate with housekeeping and maintenance to ensure room readiness and timely issue resolution
• Answer and route incoming calls, messages, and special requests using phone/email systems
• Stay knowledgeable about hotel services, promotions, local attractions, and transportation options
• Maintain front desk cleanliness, organized materials, and an inviting lobby area
• Follow all hotel policies, safety procedures, and brand standards

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Expected hours: 32 – 48 per week

Benefits:

• Employee discount

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Long Island City, NY Required)

Ability to Relocate:

• Long Island City, NY 11101: Relocate before starting work (Required)

Work Location: In person