Medical Assistant

POSITION SUMMARY

The Medical Assistant will play a key role in supporting our healthcare providers by ensuring seamless patient care, assisting with medical procedures, and maintaining a welcoming and efficient clinical environment. This role requires strong organizational skills, attention to detail, and a commitment to patient-centered care.

QUALIFICATIONS

Education: High school diploma required, Bachelor's degree in applicable field preferred.

Experience: Experience working in substance use is preferred but not required. Two years of experience in a private practice setting preferred.

Certification: Certified Medical Assistant (CMA) through an accredited program preferred.

Additional Requirements: A thorough knowledge of The Joint Commission, OSHA, CMS, DHS, State Regulations, and Federal Regulatory Standards. Complete TB testing, Drug Screening, and a Background check upon being hired.

PRIMARY RESPONSIBILITIES

Patient Care & Clinical Support:

• Greet and prepare patients for appointments, taking vital signs and medical histories.

• Perform basic laboratory tests, specimen collection, and point-of-care testing as needed.

• Process patient inquiries, provide basic education, and facilitate communication between patients and providers.

• Facilitate medication refills under the supervision of a provider.

Administrative Duties:

• Schedule patient appointments and manage electronic health records (EHR).

• Process insurance verification, prior authorizations, and referrals as required.

• Maintain accurate and confidential patient documentation.

• Coordinate referrals and follow-ups as needed.

Clinic Operations & Compliance:

• Ensure exam rooms and medical equipment are properly stocked and sanitized.

• Adhere to infection control, safety protocols, and HIPAA regulations.

• Participate in quality improvement initiatives and staff training sessions.

• Assist in maintaining compliance with healthcare regulations and clinic policies.

Note: The essential job functions of this position are not limited to the duties listed above.

CORE COMPETENCIES

• Interpersonal and Communication Skills:

o Strong ability to build rapport with patients and collaborate effectively with interdisciplinary teams.

• Critical Thinking and Decision-Making:

o Strong problem-solving skills to assess patient needs, prioritize interventions, and make informed decisions.

• Cultural Competence:

o Sensitivity and adaptability to provide equitable care to patients from diverse cultural, socioeconomic, and linguistic backgrounds.

 Professionalism and Ethical Practice:

o Commitment to maintaining confidentiality and adhering to legal and ethical standards in psychiatric care.

o Dedication to professional growth and contributing to a culture of continuous improvement.

• Technological Proficiency:

o Competency in using electronic health records and other clinic-related software.

o Familiarity with telehealth platforms and remote care delivery (if applicable).

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

• Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).

• Ability to see well enough to read handwritten and typewritten material.

• Ability to handle a variety of repetitive tasks at a moderate level.

• Regular patient interaction, including potential exposure to emotional or behavioral distress.

• This role operates primarily within an outpatient clinical setting. Some travel may be required for networking events, training, and community outreach

Required Education:
- High school diploma or GED
Preferred Education:
- Bachelor's degree in applicable field
- Certified Medical Assistant (CMA) through an accredited program
Required Experience:
- Experience in taking vital signs and medical histories
- Experience in performing basic laboratory tests and specimen collection
- Experience in processing patient inquiries and facilitating communication between patients and providers
Preferred Experience:
- Experience working in substance use
- Two years of experience in a private practice setting
Required Skills and Abilities:
- Ability to greet and prepare patients for appointments
- Ability to assist healthcare providers with medical procedures
- Strong communication skills to provide basic education to patients
- Ability to maintain a welcoming and efficient clinical environment
Preferred Skills and Abilities:
- Thorough knowledge of The Joint Commission, OSHA, CMS, DHS, State Regulations, and Federal Regulatory Standards