Customer Success Manager

Job Title: Customer Success Manager

Company:
Physitrack Group (Physitrack + Champion Health)

Location and working hours:
In Person (NYC Office)

Hours:
Full time (40 hours)

Salary:
Competitive

About Physitrack

Physitrack's mission is to elevate the world's wellbeing with our groundbreaking digital healthcare and employee wellbeing tools.

With customers in 187 countries and a team spanning 14 nations across four continents, we aim to revolutionise healthcare. Through our partnership with Champion Health, we're enhancing this mission by delivering a proactive, data-driven approach to whole-person wellbeing- empowering employees, reducing absenteeism, and driving measurable business outcomes. Together, we're creating a world where being healthier is easier for everyone, unlocking personal potential and organisational performance.

About You

As our first
Customer Success Manager in NYC at Physitrack
, you'll play a pivotal role in ensuring our clients achieve maximum value from our digital health and wellbeing solutions. You will be the trusted partner to healthcare providers, corporate clients, and other stakeholders-helping them onboard smoothly, adopt our platform effectively, and achieve measurable outcomes for their people.

• This is a unique opportunity to combine relationship management, strategic thinking, and commercial acumen within a fast-growing global healthtech company.

Responsibilities:

• Own and manage a portfolio of US clients across healthcare, wellness, and corporate sectors.
• Guide new clients through onboarding, training, and adoption of Physitrack solutions.
• Run regular success reviews and workshops to align product use with client goals.
• Deliver engaging sessions (live and digital) to demonstrate best practices and new features.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Partner with Marketing and Product to provide client insights, testimonials, and case studies.
• Track and report on client health metrics, driving retention and renewal outcomes.
• Act as the voice of the customer internally, influencing product development and service delivery.

Qualifications:

• Experience in
  Customer Success,