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Sales Administrator
Latest Sales Jobs
- Wivelsfield Green, England, United Kingdom
- Wivelsfield Green, England, United Kingdom
À propos
The Role You will be responsible for the efficient day‑to‑day running of the hire desk function for one of our leading customers, providing a customer‑focused, responsive and efficient booking service that ensures maximum utilisation of our fleet in line with customer needs. You will manage all incoming enquiries, administer bookings from start to completion, and take ownership of any changes, disputes, issues, or queries. Acting as the primary point of contact, you will ensure customers receive timely updates, proactive communication, and a consistently high standard of service.
Key Objectives
Ensure efficient and customer‑focused management of the hire desk function
Maintain high customer satisfaction through proactive communication and issue resolution
Support operational performance through accurate service monitoring and reporting
Contribute to continual improvement initiatives and departmental effectiveness
Maximise fleet utilisation in line with customer requirements
Duties and Responsibilities
Check availability and liaise with national depot contacts
Confirm and process customer orders via the customer portal
Proactively contact customers regarding service issues or delays
Upload Proof of Service documentation to support invoicing
Respond to telephone and email enquiries
Handle customer complaints and escalations professionally
Follow company procedures and best practices
Support monthly reporting requirements
Attend meetings as required
Carry out any other reasonable duties as requested by management
Requirements
Communicate effectively, courteously and clearly with colleagues at all levels
Maintain a positive, enthusiastic attitude towards tasks and challenges
Work in an organised, structured and methodical manner
Use your own initiative and manage/prioritise your workload independently
Work collaboratively as part of a team, attending and contributing to meetings as required
Be punctual and ensure tasks are completed within agreed deadlines
Demonstrate flexibility when required to support business needs
Maintain a tidy and organised workspace and use company tools and equipment responsibly
Follow all company policies and procedures, including quality, environmental, health & safety and those outlined in the staff handbook
Strive to achieve high levels of efficiency and continuously seek improvement
Support and assist with training when required
Essential Skills
Attention to detail
Ability to communicate and manage customers with confidence
Work effectively in a busy, fast‑paced environment, confidently managing multiple enquiries and tasks at the same time
Enthusiastic and able to use own initiative
Knowledge of company systems and policies
Excellent standards of verbal and written communication
Previous experience in a customer administration role preferred
Computer literate, able to create & maintain MS Word, Excel
Job Type Full‑time, Permanent
Working Hours 8:00 – 17:00, 45 hours per week
Benefits
Company pension
Discounted or free food
On‑site parking
Work Location Hickstead RH17 5LZTPBN1_UKTJ
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Compétences linguistiques
- English
Avis aux utilisateurs
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