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Sales Support Advisor Aviation ( FTC 2 years)

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  • GB
    Edinburgh, Scotland, United Kingdom
  • GB
    Edinburgh, Scotland, United Kingdom

À propos

Context & Environment The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.
This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.
Activities General Aviation
Managing and prioritising queries with prompt acknowledgement and resolution
Working closely with Logistics and haulier to organise and optimise deliveries of products
Responsible for entering sales orders and confirmations in SAP
Raising credit & debit notes
Goods receipts and invoices processing
Issuing weekly & monthly pricing working closely with Area Business Manager
International Aviation
Daily refueling uploads
Dispute resolution with close communication with the Head Office Team
Month-end Reconciliation
Consignment locations invoicing
Processing suppliers' invoices
Complaints Management Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
Others
Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
In line with company's roadmap, embrace 'right the first time' culture
Candidate Profile
SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
Customer focus with previous experience of B2B markets
Problem solver - interaction with external and internal stakeholders to resolve issues and provide solutions
Ability to analyze data, identify trends and improve overall service
Experience in Aviation business would be a benefit but not essential
Attention to detail
Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
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  • Edinburgh, Scotland, United Kingdom

Compétences linguistiques

  • English
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