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- Kirkcaldy, Scotland, United Kingdom
- Kirkcaldy, Scotland, United Kingdom
About
Manage and coordinate customer accounts, building strong working relationships Act as the primary contact for all account-related communication Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery Monitor and report on OTIF (On Time In Full) performance Provide regular updates and order status reports to customers Work closely with planning, operations, quality, and finance teams to meet customer requirements Handle customer queries and complaints, ensuring effective resolution Ensure pricing accuracy and support invoice and debtor management alongside finance Coordinate customer meetings to review performance and future demand Support planning and scheduling activities to align supply with demand Identify opportunities to improve processes and enhance customer experience To be suitable for this busy and challenging role you will have the following key skills and experience:
Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics Strong organisational and multitasking skills with excellent attention to detail Confident communicator, able to build relationships both internally and externally Commercial awareness with the ability to manage priorities and make decisions Experience with forecasting, planning, or order management systems is advantageous Proactive, solutions-focused mindset with a continuous improvement approach You will receive a highly competitive salary of up to £33k (doe) + excellent benefits. The role is office based Mon-Thurs and Friday from home finishing at 2pm.
Please send your CV and application for consideration.
INDPERM
Languages
- English
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