Sales Administrator

Avenue Scotland

Kirkcaldy, Scotland, United Kingdom

Kirkcaldy, Scotland, United Kingdom

About

Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end. You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels. Your key duties will include:
Manage and coordinate customer accounts, building strong working relationships Act as the primary contact for all account-related communication Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery Monitor and report on OTIF (On Time In Full) performance Provide regular updates and order status reports to customers Work closely with planning, operations, quality, and finance teams to meet customer requirements Handle customer queries and complaints, ensuring effective resolution Ensure pricing accuracy and support invoice and debtor management alongside finance Coordinate customer meetings to review performance and future demand Support planning and scheduling activitie...

Kirkcaldy, Scotland, United Kingdom

Languages

English

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