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Customer & Content Support SpecialistBlueVolt • United States
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Customer & Content Support Specialist

BlueVolt
  • US
    United States
  • US
    United States
Apply Now

About

Customer & Content Support Specialist
As a Customer & Content Support Specialist, you'll use your enthusiastic & professional attitude and thorough product knowledge to provide cross-departmental assistance to the marketing, support, and customer success teams, from content creation to customer-facing support. BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train effectively. Our client organizations drive critical infrastructure, sustainability, and innovation. We're committed to delivering learning solutions that build a stronger, more resilient future. Why BlueVolt? Join our innovative, fast-paced team! We're looking for driven individuals ready to grow in a supportive and dynamic environment. Customer & Content Support Specialist Responsibilities: Core Purpose: Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer-facing support to content and campaign assistance. Cross-departmental role with room to specialize based on strength and team need. Respond to customer questions (B2B and B2C) promptly and professionally Assist with email marketing execution and campaign support Create and maintain internal documentation for sales and customer success teams Help build and update customer-facing platform projects and assets Support SEO and website content updates Assist with event prep and marketing material organization Support sales enablement content production (graphics, summaries, platform overviews) What we're looking for: Must work in-office, 8 hours/day Strong written and verbal communication Customer-first mindset; patient, professional, responsive Comfortable jumping between tasks and teams Graphic design interest or experience a genuine plus Solid troubleshooting instincts and attention to detail No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.
  • United States

Languages

  • English
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