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About
As a Sales Gallery Coordinator you will courteously greet guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. You are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries. What will you be doing? Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere. Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities. Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries. Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information. Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance. Conduct comprehensive inventory management, keeping caf and refreshment areas well-stocked to facilitate an inviting environment. Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy. Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience. Minimum Qualifications 1+ year customer service experience High School/GED required, Associate's Degree or College Diploma preferred Ability to multitask in a fast-paced environment Intermediate digital literacy: Microsoft Office Suite Full flexible schedule required: mornings, nights, weekends, and holidays Why do Team Members enjoy working for us? GO Hilton discounted hotel rates worldwide Excellent health care options (medical, dental, and vision) 401(k) with Employer matching and Employee Stock Purchase ProgramPaid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. Perks at Work Discount Program that offers a wide range of discount through varies outlets Internal growth opportunities and ongoing training And so much more! Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the success of our company. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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