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Hotel Schweizerhof
Reservation AgentHotel Schweizerhof • Zermatt, Valais, Switzerland
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Hotel Schweizerhof

Reservation Agent

Hotel Schweizerhof
  • CH
    Zermatt, Valais, Switzerland
  • CH
    Zermatt, Valais, Switzerland
Apply Now

About

Bahnhofstrasse 5

3920 Zermatt

careers-zermatt@michelreybier.com

https://www.schweizerhofzermatt.ch/

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

For our central reservations office, we are looking for a motivated Reservation Agent (m/f) to join us on a permanent contract, starting immediately!

  • Receive and process booking requests via phone, email, online platforms, or in-person.
  • Confirm availability, room types, and special requests.
  • Enter reservations accurately into the hotel management system.
  • Respond promptly and courteously to inquiries about rates, facilities, and services.
  • Provide personalized recommendations to enhance the guest experience.
  • Follow up with guests before arrival to confirm bookings or special requirements.
  • Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue.
  • Suggest special promotions or loyalty programs tailored to the guest.
  • Communicate guest preferences and special requests to housekeeping, concierge, and F&B teams.
  • Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes.
  • Address and resolve booking issues, discrepancies, or complaints.
  • Correspondence in German, English, and French
  • Maintaining and updating guest profiles

  • Central staff accommodation located in the heart of Zermatt and Täsch

  • Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

  • Access to a staff fitness room and a wide range of sports activities in Zermatt

  • Use of the pool area during designated employee swim times

  • Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)

  • Discounts on seasonal or annual ski lift passes with the Zermatt resident card

  • For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position

  • Professional experience in a similar establishment in Switzerland and/or abroad

  • Good verbal and written communication skills in German, English, and French

  • Team spirit, flexibility, resilience, and a strong sense of responsibility

  • Ability to stay organized and efficient even in busy or stressful situations

  • Zermatt, Valais, Switzerland

Languages

  • English
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