Customer Experience Associate (83688)

Battery Park City - New York, NY 10282

Salary Range $18.00 - $20.00 Hourly Position Type Part Time Category Customer Service

Responsibilities:

• Greet and welcome members, guests, and visitors with a warm and friendly demeanor.
• Manage and resolve customer complaints and issues proactively and professionally.
• Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
• Provide accurate information about programs, services, and membership options.
• Monitor access to the facility, ensuring security and safety protocols are followed.
• Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards.
• Maintain a clean and organized front desk and lobby area.
• Distribute towels to guests and process sales transactions
• Handle phone inquiries and direct calls to appropriate departments.
• Assist with administrative tasks such as data entry, filing, and maintaining records.
• Collaborate with team members to ensure a positive and cohesive working environment.
• Serve as a resource and information clearinghouse to AG program staff.

Qualifications:

- High school diploma or equivalent.

- Previous experience in customer service, hospitality, or front desk operations.

- Excellent communication and interpersonal skills.

- Strong problem-solving skills and attention to detail.

- Ability to multitask and work effectively in a fast-paced environment.

- Proficiency in Microsoft Office Suite and experience with customer management software.

- Flexibility to work evenings, weekends, and holidays as needed.

- CPR and First Aid certification is a plus.

Physical Requirements:

- Ability to stand for extended periods.

- Ability to lift up to 25 pounds.