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Customer Experience Associate (83688)
- New York, New York, United States
- New York, New York, United States
About
Battery Park City - New York, NY 10282
OverviewSalary Range $18.00 - $20.00 Hourly Position Type Part Time Category Customer Service
DescriptionResponsibilities:
- Greet and welcome members, guests, and visitors with a warm and friendly demeanor.
- Manage and resolve customer complaints and issues proactively and professionally.
- Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
- Provide accurate information about programs, services, and membership options.
- Monitor access to the facility, ensuring security and safety protocols are followed.
- Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards.
- Maintain a clean and organized front desk and lobby area.
- Distribute towels to guests and process sales transactions
- Handle phone inquiries and direct calls to appropriate departments.
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Collaborate with team members to ensure a positive and cohesive working environment.
- Serve as a resource and information clearinghouse to AG program staff.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service, hospitality, or front desk operations.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with customer management software.
- Flexibility to work evenings, weekends, and holidays as needed.
- CPR and First Aid certification is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.
Languages
- English
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