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Support Analyst
Stratfield Consulting
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Remote contract position for 6 months (with possibility of extension). Sponsorship is not available. Candidates must be U.S. based.
Responsibilities
Follow up with locations to identify and diagnose technical issues
Use monitoring and logging tools such as Datadog to troubleshoot and determine root cause
Resolve or escalation issues efficiently while maintaining detailed documentation of findings and actions
Collaborate with cross‑functional teams to ensure timely issue resolution
Identify recurring problems and contribute to process and system improvements
Required Skills
Strong technical troubleshooting and problem‑solving abilities
Experience using Datadog or similar observability tools
Familiarity with Kubernetes environments
Ability to debug issues, analyze logs, and identify root causes
Excellent communication and documentation skills
Preferred
Experience supporting multi‑site or distributed technology environments
About Stratfield We started Stratfield Consulting with the belief that companies are looking for a more reliable consulting firm to deliver an expanding list of projects. We believe that Better People combined with Better Tools will lead to Better Projects. Our objective is to be the most trusted consulting firm for our clients. We are very careful about the people that we invite into the firm.
Benefits
401(k)
Medical insurance
Vision insurance
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Languages
- English
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