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Supervisor, Patient Access - DoralUniversity of Miami • Miami, Florida, United States
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Supervisor, Patient Access - Doral

University of Miami
  • US
    Miami, Florida, United States
  • US
    Miami, Florida, United States
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À propos

Supervisor, Patient Access

The University of Miami, Department of Patient Access has an exciting opportunity for a Full-Time Supervisor, Patient Access to work at Doral. The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

  • Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
  • Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
  • Ensures that staff members adhere to all established policies and procedures.
  • Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
  • Communicates any patient flow issues to appropriate managing staff.
  • Verifies patient demographic and insurance information, and edits information, as necessary.
  • Explains consent for treatment, financial liability, and HIPPA to patients.
  • Initiates performance management processes to address on-going performance issues.
  • Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
  • Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
  • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
  • Ensures employees are trained on controls within the function and on University policy and procedures.
  • Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials
  • Maintains harmonious and collaborative working relationship with all healthcare team members.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications:

  • High School diploma or equivalent
  • Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

  • Ability to maintain effective interpersonal relationships.
  • Commitment to the University's core values.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.
  • Proficiency in computer software (i.e., Microsoft Office)

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

  • Miami, Florida, United States

Compétences linguistiques

  • English
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