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Operations Manager - Customer ExperienceSerenity Healthcare • Orlando, Florida, United States
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Operations Manager - Customer Experience

Serenity Healthcare
  • US
    Orlando, Florida, United States
  • US
    Orlando, Florida, United States
Postuler Maintenant

À propos

Operations Manager Customer Experience

Location: Orlando, FL Employment Type: Full-Time Compensation: $90,000+ annually

Overview

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience.

No industry-specific experience required. We provide full training.

What You'll Do

  • Own daily operations in a customer-facing, high-volume environment
  • Lead, coach, and develop a team while driving accountability to performance standards and KPIs
  • Ensure every customer interaction is professional, efficient, and high-quality
  • Oversee scheduling, staffing, and workflow management to maintain smooth operations
  • Track, analyze, and improve key performance metrics related to service, productivity, and overall experience
  • Identify operational gaps and implement process improvements
  • Step in as needed to support the team and maintain service levels

What This Role Feels Like

  • Fast-moving environment where priorities shift and strong leadership is critical
  • A balance of people leadership and operational execution
  • High standards you'll be measured on team performance and consistency
  • A role where you are actively involved, coaching in real time, and driving results daily

What We're Looking For

  • 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
  • Proven ability to manage team performance, metrics, and day-to-day operations
  • Strong communication skills with the ability to coach, problem-solve, and lead effectively
  • Comfortable working in a structured, process-driven environment
  • Highly organized with the ability to manage multiple priorities simultaneously

Preferred Background

  • Hospitality, restaurant, or hotel leadership
  • Retail or service environments with high standards and performance expectations
  • Experience with scheduling systems, staffing, or workflow coordination
  • Background in customer experience or relationship-driven environments

About You

You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.

You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.

Training & Requirements

  • No clinical or industry-specific experience required full training provided
  • Ability to work on-site in a structured, fast-paced environment
  • Comfortable managing schedules, workflows, and performance expectations

Compensation & Benefits

  • $90,000+ base salary
  • Health, dental, and vision coverage (90% employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Ongoing leadership development and advancement opportunities

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

  • Orlando, Florida, United States

Compétences linguistiques

  • English
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