Offres d'emploi
Trouvez des postes prĂšs de chez vous, sur site, hybrides ou Ă distance.- Emplois similaires Ă : Knowledge Data and Systems Specialist
Salesforce Business Analyst with Agentforce and data cloud knowledge
Georgia IT IncBostonSalesforce Business Analyst â Service Cloud, Agentforce & Data Cloud We are seeking an experienced Salesforce Business Analyst to translate business requirements into scalable and efficient solutions
Salesforce Business Analyst with Agentforce and data cloud knowledge
Georgia IT IncNew YorkSalesforce Business Analyst â Service Cloud, Agentforce & Data Cloud We are seeking an experienced Salesforce Business Analyst to translate business requirements into scalable and efficient solutions
Content Management Associate (Knowledge Specialist Team) - Hybrid (USA)
Wolters KluwerTampaContent Management Associate (Knowledge Specialist Team) â Hybrid (USA) R0057373 | FCC | CLC C T Corporation System - Wolters KluwerThe Content Management Associate (Knowledge Specialist Team) solves
Inventory Systems & Data Analytics Specialist
Bath ConceptsLibertyvilleBath Concepts in Libertyville, Illinois, seeks an Inventory Systems Specialist to maintain inventory system accuracy and support procurement and operations through data analysis and process improvemen
Marketing Data Systems & Analytics Specialist
RPMGlobalLas VegasOne Nevada Credit Union has an excellent career opportunity on our Marketing Team:The Marketing Data Systems & Analytics Specialist connects One Nevada Credit Unionâs data infrastructure with marketin
Content & Data Systems Tech Support Specialist
Ingram Content GroupNashvilleIngram Content Group is hiring a Technical Support Specialist in LaVergne, TN, to provide technical support for various applications including iPage/CoreSource. This role entails problem determination
Senior Data Systems Administrator: Blackbaud Specialist
Mirman SchoolBraintreeSenior Data Systems Administrator Position Summary: The Senior Data Systems Administrator is the primary owner of Thayer Academyâs Blackbaud ecosystem and the data that flows through it. This role is
Systems & Data Specialist, DC Design Engineering
AmazonSeattleJob ID: 2645083 | Amazon Data Services, Inc. The purpose of this role is to oversee and perform quality assurance and quality control process mapping for the review, tracking, and management of design
Hybrid IT Data Systems Administrator & Reporting Specialist
Neighborhood HousePortlandNeighborhood House is seeking an IT Systems & Data Administrator responsible for managing technology systems and data platforms. The role involves optimizing IT infrastructure, ensuring data integrity
Grid Operations Power Systems Data Scientist Specialist
EdisonrefertalentIrvineJoin the Clean Energy RevolutionBecome a Grid Operations Power Systems Data Scientist Specialist at Southern California Edison (SCE) and build a better tomorrow. In this role you will assist in develo
Senior People Systems and Data Analyst
UnipartCowleyHybrid - Nuneaton/OxfordÂŁ40,000-ÂŁ49,000 per annum depending on experience, car/car allowance, plus 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance progra
Human Resources Systems and Data Analyst
Crow HoldingsDallasCrow Holdings seeks an experienced Systems and Data Analyst to support the Human Resources team. This role serves as a hands-on technical resource, ensuring accurate data, efficient workflows, system
Data Analytics and Data Systems Architect- Health and Human Services
JBS InternationalSan MateoData Analytics and Data Systems Architect- Health and Human Services The Data Analyst IV is a subject matter expert in data analytics and data science with demonstrated proficiency in developing, impl
Ecommerce Data and Systems Administrator, Retail Operations
CirrusDuluthCirrus Aircraft's Mission Cirrus Aircraft's Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized glo
Data Systems Manager 1 - Enterprise Data and Analytics - FT - Days
University of CaliforniaIrvineWho We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Me
Senior Search Data and Systems Engineer, Organic and Agentic Search
AutodeskTallahasseeJob Requisition ID # 26WD98620 Position Overview Weâre seeking a Senior Search Systems Engineer to build the intelligence and automation layer that sits on top of our marketing and AI visibility data.
SATCOM Hardware Systems Specialist, TS/SCI and Poly
Blue Sky InnovatorsChantillySATCOM Hardware Systems Specialist, TS/SCI and Poly Chantilly, VAResponsibilities As a SATCOM hardware specialist on our team, you will apply your technical expertise, attention to detail, and curiosi
Specialist, Systems Engineer - Reliability, Availability, Maintainability and Safety Engineer
L3Harris TechnologiesSalt Lake CityL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customersâ mission and quest fo
Deliveroo Rider
DeliverooLincoln*Deliver with Deliveroo*Become a food delivery driver with Deliveroo and find work that suits you.* Make money on your own schedule with your own vehicle (scooter, bike or car).* Work when you want to
Delivery Driver
DeliverooLincoln*Deliver with Deliveroo*Become a food delivery driver with Deliveroo and find work that suits you.* Make money on your own schedule with your own vehicle (scooter, bike or car).* Work when you want to
Occupational Therapist
Outcomes First GroupLincolnAre you looking for an employer who can offer you opportunities for growth and development in your occupational therapy career- All whilst working within a friendly multidisciplinary team in a rewardi
Lifeguard Team Member Plus
Butlin'sLincolnDescription About the Role âGetting Stuck Inâ is one of our key values, and weâre looking for new Team Members who love doing just that! Instead of working in one department, weâre looking for new T
Seasonal Lifeguard - NPLQ TRAINING PROVIDED ÂŁ12.71
Butlin'sLincolnDescription About The RoleOur Splash Waterworld is one of the busiest and most exciting places on resort, packed with thrilling flumes, high-speed slides, various swimming zones, and guests having fu
Field Sales Representative
Virgin Media O2LincolnAbout the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real dif
Seasonal Lifeguard
ButlinâsLincolnDescription Join Our Lifeguard Team at Splash Waterworld!Weâre looking for new lifeguards to help in our schools out periods across the year.Our lifeguards play a vital role in making sure guests have
Salesforce Business Analyst with Agentforce and data cloud knowledge
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Ă propos
Conduct workshops, stakeholder interviews, and journey mapping to define business needs and user stories. Perform process mapping (as-is/to-be), identify gaps, dependencies, and optimization opportunities. Translate business goals into epics, user stories, and acceptance criteria, maintaining traceability across requirements and testing.
Salesforce Platform Expertise
Configure Salesforce environments including objects, workflows, validation rules, page layouts, and user profiles. Ensure alignment with Salesforce architectural best practices, scalability, and compliance. Support Salesforce governance, release planning, and sprint coordination.
Service Cloud Responsibilities
Analyze and refine customer service processes, case management workflows, knowledge management, and omni-channel routing. Ensure Service Cloud capabilities fully support operational efficiency and customer experience transformation. Track KPIs such as CSAT, AHT, and routing accuracy.
Agentforce Responsibilities
Support functional analysis and process definition for Agentforce implementations, including agent workflows, conversation journeys, and escalation paths. Partner with Agentforce developers to validate requirements for case handling, routing, and AI-powered agent assist capabilities.
Data Cloud Responsibilities
Map Salesforce objects and data models to business use cases and external data sources. Participate in integration and data flow discussions across Data Cloud, Snowflake, and other platforms. Assist with segmentation, identity resolution, and data activation use cases.
Testing & Deployment Support
Prepare UAT test plans, test cases, and scripts; coordinate UAT and ensure smooth sign-off. Assist development teams during unit and system testing to validate solutions against requirements.
Required Skills & Experience
6+ years as a Salesforce Business Analyst or similar role. Strong understanding of Salesforce data models, workflows, and declarative tools. Hands-on experience with Service Cloud (case management, omni-channel, knowledge). Experience supporting or working with Agentforce (agent workflows, guided experiences, AI-powered agent assist). Working knowledge of Salesforce Data Cloud, including data modeling, identity resolution, and activation. Strong documentation skills: epics, user stories, acceptance criteria, process maps, data mapping, KPIs. Experience coordinating UAT, test readiness, and cross-functional alignment. Excellent communication skills for interacting with business and technical stakeholders.
Preferred Qualifications
Salesforce Administrator or Business Analyst certification. Exposure to financial services or insurance domain. Familiarity with Salesforce integrations (APIs, Mulesoft, Informatica). Experience with AI-powered Salesforce capabilities (Einstein, Agent Assist). Experience in Agile environments using tools like Jira or Azure DevOps.
Compétences linguistiques
- English
Cette offre provient dâune plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.