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Trainer and Web Content Editor
- Lakeside City, Texas, United States
- Lakeside City, Texas, United States
À propos
JOB SPECIFICATIONS
Conduct gap analyses and facilitate engaging workshops, webinars, or one-on-one sessions with users.
Develop high-quality training materials, such as presentations, participant guides, e-learning modules, and concise job aids.
Evaluate the effectiveness of training programs through surveys, feedback, and performance metrics, refining designs for ongoing improvement.
Oversee the content lifecycle on primary digital platforms, ensuring all web copy is written, proofread, and edited for clarity, grammatical accuracy, and brand alignment.
Confirm that all published content complies with corporate style guides, brand standards, accessibility requirements, and legal obligations.
Address user requests and inquiries within the established service level agreement timeframes.
Prepare comprehensive manuals and user guides for core in-house systems and applications in written or video format.
MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Computer Science / Information Technology, Communication, English or equivalent qualification in the related field
Certification in Training & Development is a plus
RELATED EXPERIENCE
3+ years of experience in a role combining training/facilitation and professional content editing/management.
Previous education industry experience would be a plus
Proficiency in a Content Management System (CMS) like WordPress or Drupal.
Familiarity with HTML/CSS and basic web design principles.
Have basic technical knowledge on Microsoft 365 products, example Microsoft Teams.
Excellent written and verbal communication, editing, and proofreading skills.
Has knowledge in video editing software.
Proven ability to develop and deliver effective training, adapting to different learning styles.
Have basic knowledge of information systems concept and terminology
Ability to communicate with a wide variety of people verbally and written
Strong analytical skills and skilled at managing multiple priorities
Exceptional attention to detail, organization, and project management skills.
COMPETENCIES (BEHAVIOURAL)
Maintains an excellent attendance record and is dependable
Strives to continually build knowledge and skills (professional and technology related)
Responds promptly to user needs and solicits feedback to improve service; meet commitments.
Forward thinking in the potential use of future technology
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Compétences linguistiques
- English
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