Offres d'emploi

Trouvez des postes près de chez vous, sur site, hybrides ou à distance.
  • Emplois similaires à : Information Technology Support Administrator
XX
User Support Specialist - Information Technology - DallasWinsteadDallas, Texas, United States
XX

User Support Specialist - Information Technology - Dallas

Winstead
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States

À propos

User Support Specialist - Information Technology - Dallas Winstead PC, 2728 N. Harwood Street, Suite 500, Dallas, Texas, United States of America Job Description Posted Tuesday, October 28, 2025 at 6:00 AM Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, fixing application error messages, assisting with application support and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Duties: Accurately process and record call transactions using a computer and designated tracking software. Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services. Gather user’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues. Research required information using available resources. Follow up and make scheduled call backs to users where necessary. Stay current with system information, changes and updates. Perform after-hours on-call service on a rotating schedule with others in the team. Qualifications: Previous law firm experience preferred. Knowledge of Microsoft Office and general legal applications. Ability to speak and write clearly and accurately. Willingness to cooperate with others and work within a team. Ability to be on-call, including weekends and holidays as needed. Some hardware setup and troubleshooting skills preferred. Winstead PC, 2728 N. Harwood Street, Suite 500, Dallas, Texas, United States of America
#J-18808-Ljbffr
  • Dallas, Texas, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.