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SERVICE ADVISORO'Brien Auto Group • Fife, Washington, United States
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SERVICE ADVISOR

O'Brien Auto Group
  • US
    Fife, Washington, United States
  • US
    Fife, Washington, United States
Postuler Maintenant

À propos

Service Advisor

Land Rover Tacoma, a dealership part of the O'Brien Auto Group, is currently hiring for a Service Advisor position. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background.

This position is on a rotating schedule.

This position has a base salary of $2,000 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentages start at 5% and go up to 9.5% based off production.

Subject to eligibility requirements, we offer the following benefits:

  • Bonuses
  • Vacation based on hire date and paid based on position
  • Medical/Dental/Vision/RX
  • Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
  • 401(k) plus company match

Responsibilities include, but are not limited to:

  • Greet customers when they arrive and escort them when they leave
  • Advise customers about warranty protections and potential cost savings
  • Answer questions about service outcome
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Provide customers with necessary problem/solution information
  • Manage and oversee the service center's workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  • Attend regular weekly morning meetings

Preferred qualifications:

  • Previous retail sales or customer service experience preferred but not required.
  • Computer experience
  • A charismatic and relatable personality
  • Ability to communicate suitably through email, phone, or in person
  • A desire and drive to be successful with a positive attitude
  • Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check

Equipment/Machines/Tools typically used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling

Candidates for this position must possess a valid Driver's License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review. Land Rover Tacoma is an equal opportunity employer and a drug-free workplace.

  • Fife, Washington, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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