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Solution Design Consultant
- San Francisco, California, United States
- San Francisco, California, United States
À propos
Role Overview The Red Book Connect Solution Design Consultant serves as the business and solution experts, provides expertise to prospects and customers and supports the Red Book Connect team in growing the business. This position ascertains customer requirements, engages in consultative and solutions sales and works with the sales and product teams.
Key Responsibilities
Identifies current and future customer business needs and requirements by establishing personal rapport with potential and actual customers
Provides web-based, phone, and in-person customer requirements discovery and analysis
Performs product demonstrations, asks questions and understands customer pain points
Designs operational and training solutions for potential and actual customers
Gains the customer and prospects’ confidence to such a degree that they see you as the solution expert
Presents and articulates product features and benefits, as well as product future direction
Gains customer acceptance by determining improvements through analyzing cost-benefit ratios of solutions in customer environment; engineering or proposing changes in business processes
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions
Maintains industry knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
Contributes to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
Supports marketing activities by attending trade shows and conferences
Works with Marketing to determine micro-strategy & product development/bundling needs
Works with Customer Success Managers to ensure customers are maximizing the benefits of Red Book Connect Solutions
Creates and contributes to a positive, professional, and fun environment to work in
Requirements
5+ years in sales/consulting or similar experience
Bachelor's Degree in Hospitality Management Preferred
Restaurant operations / training experience or experience selling into restaurants
High sales aptitude
Strong communication and relationship building skills
Strong understanding and ability to articulate new technologies and corresponding value propositions
Energetic, creative, organized, and self-motivated individualsAbility to deliver on business commitments
Thrive in team environments
San Francisco, CA and Austin, TX candidates will be considered.
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Compétences linguistiques
- English
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