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  • Emplois similaires à : Customer Experience Representative (Inside Sales)
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Customer Experience Representative (Inside Sales)Kurt J. Lesker Company • New York, New York, United States
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Customer Experience Representative (Inside Sales)

Kurt J. Lesker Company
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Join our team as a
Customer Experience Representative (Inside Sales)
and serve as a key point of contact for customers, managing orders and inquiries with professionalism and efficiency. You will be on the inside sales team, supporting revenue goals, delivering solutions, and connecting customers with the right internal resources—all within a collaborative, customer‑focused environment.
Overview of Responsibilities
Answer incoming customer calls and respond to requests
Maintain a friendly, professional tone with customers and coworkers
Enter internet and phone orders into the ERP system
Gather requirements and route customers to the appropriate internal contacts
Provide product/service information; generate and follow up on quotes
Support sales through cross-selling and upselling
Ensure completion of customer satisfaction surveys
Manage multiple orders and quotes to meet quality, service, and delivery expectations
Read and interpret contracts, terms, and purchase orders; engage sales/legal as needed to ensure compliance with company policies
Support continuous improvement and organizational changes
Assist in training new employees
Participate in ongoing training and professional development (including vacuum technology)
Support sustainability initiatives and community engagement efforts
Perform other duties as assigned
Qualifications Required
Associate’s Degree and/or 3 to 5 years of customer service–related industry experience
Professional verbal and written communication skills
Competent in Microsoft Office applications
Strong interpersonal and organizational skills
Preferred
Bachelor’s Degree in business or other related field
Proficient in all Microsoft Office applications
Experience with Dynamics AX ERP database
Who We Are The Kurt J. Lesker Company (KJLC) stands at the forefront of technological innovation on an international scale, providing advanced process equipment solutions to a diverse range of critical industries. With over 70 years of excellence, KJLC has established itself as a pivotal force in the semiconductor, aerospace, medical, optical sectors and more! We manufacture and deliver high‑quality systems that are integral to the development of cutting‑edge technologies.
Benefits we offer to enhance your lifestyle
On‑site gym and running/walking trail
Health & wellness programs including mental, physical, and financial (on‑site yoga, meditation, seminars, flu shots, biometrics screening, annual 5K, waste pick up events, etc.)
Comprehensive benefits, including medical, dental, vision, life, and disability insurances
Recycling program and electric vehicle plug‑in station
Paid time off
401(k) with employer match
Office‑wide events
Employee recognition programs
Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to our human resources department at hr@lesker.com or call (412) 387‑9200 to provide the nature of your request.
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  • New York, New York, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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