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Resident Services CoordinatorHarbor's Edge Norfolk • Norfolk, Virginia, United States
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Resident Services Coordinator

Harbor's Edge Norfolk
  • US
    Norfolk, Virginia, United States
  • US
    Norfolk, Virginia, United States
Postuler Maintenant

À propos

Resident Services Coordinator

Harbor's Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor's Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are seeking a full-time Resident Services Coordinator to support exceptional care for our residents. The ideal candidate has experience in senior living (long-term care, assisted living, or memory care) and a passion for serving older adults.

The Resident Services Coordinator provides non-medical support to Independent Living (IL) residents by assisting with move-ins, coordinating events and meetings, and arranging transportation for appointments and activities while delivering high-quality service.

Key Responsibilities:

  • Coordinate resident outings, events, and programs with the Resident Services team.
  • Approve and schedule resident medical transportation with drivers.
  • Manage event space reservations and program equipment scheduling.
  • Develop and maintain the resident events calendar; evaluate program success.
  • Assist with budget planning, reporting, and resident communications.
  • Order refreshments for events while accommodating dietary needs.
  • Support decorating for holidays, community events, and special occasions.
  • Participate in required training and professional development.
  • Assist with training the Concierge team to promote service excellence.
  • Maintain resident confidentiality and uphold Residents' Rights.
  • Foster a positive, professional, and resident-focused environment.
  • Provide backup coverage for Resident Services staff as needed.

Requirements:

  • High school diploma or GED required.
  • Two (2) years of experience in hospitality, senior living, long-term care, or a related field preferred.
  • Valid Virginia driver's license with an acceptable driving record required; CDL preferred.
  • Experience planning, budgeting, and coordinating events for older adults.
  • Strong presentation, communication, and writing skills, including creating resident communications.
  • Proficiency with Microsoft Office and standard office software and equipment.
  • Strong organizational, time management, multitasking, problem-solving, and interpersonal skills.
  • Experience managing budgets, vendor relationships, procurement, and expense tracking preferred.
  • Ability to work independently and collaboratively in a team environment.
  • Demonstrated professionalism, sound judgment, and commitment to resident safety, confidentiality, and satisfaction.
  • Compassionate, patient, and respectful in working with older adults and their families.
  • Knowledge of facility safety procedures and resident services preferred.

Comprehensive benefit package includes:

  • Medical/Dental/Vision Insurance
  • Onsite Pharmacy Available
  • Convenience Store Located Onsite
  • Paid Time Off + Six Paid Holidays
  • Employee Assistance Program (EAP)
  • Employer Paid - Basic Life & AD&D Insurance
  • Employer Paid - Short-term and Long-term Insurance
  • 403(b) Retirement Savings Plan w/ Employer Contribution
  • College Tuition Reimbursement
  • Employer Paid - Certification Training
  • Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

  • Norfolk, Virginia, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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