Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Support Content Engineer
Support Engineer, AWS Technical Content Experience
AmazonArlington
DescriptionWe are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documenta
Content Support Specialist
Virtual Vocations IncUnited StatesTo support FUSE's immersive training platform, the part-time Content Support Specialist will capture 360 photo and video content, assist in content development for training environments, and engage in
Content & Support Operations Coordinator
StorytellerNew YorkNo direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools
YouTube Video Producer & Content Support
Connect2AffectMokenaYouTube Video Producer & Content Support We’re seeking a detail-oriented volunteer to help us edit, optimize, and publish our YouTube videos, making them more engaging and easier to find. You’ll turn
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupLas VegasCengage Group is seeking a Marketing Support professional in Las Vegas, Nevada. You will provide marketing support for Digital Marketing Managers, plan and track projects, and facilitate campaigns. Qu
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupNashvilleCengage Group in Nashville, TN seeks a Marketing Support Specialist responsible for providing marketing support for digital campaigns, collaborating with teams, and managing project timelines. The ide
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupDetroitCengage Group in Detroit, Michigan is seeking a Marketing Support Specialist to provide essential marketing support for Digital Marketing Managers. The candidate will work closely with a collaborative
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupProvidenceCengage Group in Providence, Rhode Island is seeking a Marketing Support professional to assist Digital Marketing Managers. You will collaborate with the copywriting team, manage project deadlines, an
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupPortlandCengage Group in Portland, Oregon is seeking a Marketing Support Specialist. In this role, you will provide marketing support for campaigns, collaborating closely with the copywriting team and designe
Remote Marketing Administrator – Growth & Content Support
Elevate EyecareNew YorkElevate Eyecare is looking for a highly organized Marketing Administrator to join our remote team. You will support the marketing team in managing and executing various marketing initiatives, from soc
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupColumbiaCengage Group is seeking a Marketing Support Specialist in Columbia, South Carolina. The role involves providing marketing assistance for Digital Marketing Managers and collaborating closely with team
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupSeattleCengage Group in Seattle is seeking a Marketing Support professional to assist Digital Marketing Managers by providing campaign reporting, project planning, and organizational support for marketing in
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupAtlantaCengage Group is looking for a motivated individual to provide marketing support for Digital Marketing Managers in Atlanta, Georgia. Responsibilities include planning and tracking marketing projects,
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupWichitaCengage Group is seeking a Marketing Support Specialist in Wichita, Kansas. The role involves providing marketing support, collaborating with teams, and overseeing campaigns. Candidates should have a
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupSioux FallsCengage Group is looking for a Marketing Support Specialist to assist Digital Marketing Managers. The role involves providing marketing support, collaborating with teams, and ensuring project completi
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupBostonCengage Group in Boston, Massachusetts is looking for a Marketing Support Specialist to provide marketing support for Digital Marketing Managers. You will collaborate with copywriters and designers to
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupJacksonCengage Group in Jackson, MS is seeking a Marketing Support Specialist to provide essential support for Digital Marketing Managers. The role involves collaboration with copywriting and design teams, p
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupMadisonCengage Group in Madison, Wisconsin is seeking a marketing support professional to provide assistance to Digital Marketing Managers. The role requires a Bachelor's degree in Marketing or a related fie
26/27 Assistant - Ext Content Support
Cumberland County School DistrictFayettevilleTITLE: Support AssistantFLSA STATUS: Non-ExemptQUALIFICATIONS:A minimum of 24+ college level semester hours completed along with the approved Work Keys Assessments (see below) or at least 48 semester
Digital Marketing Coordinator: Campaigns & Content Support
Cengage GroupOklahoma CityCengage Group is seeking a Marketing Support Specialist in Oklahoma City to provide essential marketing support for Digital Marketing Managers and collaborate with creative teams. This role necessitat
Curriculum Content Production & Quality Support Contractor (ELA)
ILO GroupNew YorkWho we are ILO Group is a proudly women-owned education strategy and policy firm. We are a dedicated team of strategic partners and specialists who support school districts and states in executing on
Marketing Coordinator: Proposals, Content & Design Support
AMA DetroitBostonPAYETTE is seeking a Marketing Coordinator to join our Boston-based marketing team. This junior-level role supports various pursuits, communications, and promotional activities. You'll collaborate wit
Remote Junior Content Writer Copy & Campaigns Support
TradeJobsWorkforceSan DiegoTradeJobsWorkForce in California is looking for a Junior Writer to create compelling and effective copy across various platforms. This remote, full-time position involves writing clear content that re
Remote Junior Content Writer — Copy & Campaigns Support
TradeJobsWorkForceSan DiegoTradeJobsWorkForce in California is looking for a Junior Writer to create compelling and effective copy across various platforms. This remote, full-time position involves writing clear content that re
Content Analyst (Language Specialist (Customer Support (Email)
InterSourcesFremontContent Analyst (Language Specialist (Customer Support (Email))) InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.Role: Language S
Support Engineer, AWS Technical Content Experience
- Arlington, Texas, United States
- Arlington, Texas, United States
À propos
We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation.
The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale.
This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI.
Key job responsibilities
Provide responsive technical support for content publishing tools, build systems, and development workflows — triaging, diagnosing, resolving, and escalating incidents, so builders are never left waiting.
Guide builders through technical onboarding, troubleshooting, and operational requests.
Monitor support channels to surface emerging issues, track adoption patterns, and identify where builders get stuck — routing recurring pain points and insights.
Identify manual processes and build automations using AI tools, scripts, or integrations.
Use AI-powered development tools daily to increase your own effectiveness and model best practices for the builders you support.
Maintain documentation to enable self-serve onboarding and reduce repeat requests.
A day in the life Your day moves between reactive support and proactive improvement. You use AI-powered tools to quickly triage, diagnose, and troubleshoot builder issues. When a new team onboards, you walk them through an AI-native content platform where agents handle much of the operational complexity. Between support requests, you spot repetitive team processes and explore ways to automate them. You're constantly modeling what it looks like to work alongside AI tools daily — and feeding what you learn back into better docs, better processes, and a better platform.
Basic Qualifications
Bachelor's degree or above in a related field
Experience with AI/ML technologies
Experience troubleshooting and debugging technical systems
2+ years of software development, or 2+ years of technical support experience
Experience with developer tools: source control (Git), CI/CD systems, build tools, and command-line interfaces
Preferred Qualifications
Experience communicating technical concepts and processes using clear, simple language and visuals
Experience working with end user or developer communities
Experience scripting or coding
Experience in creating process improvements with automation and analysis
Knowledge of web services, distributed systems, and web application development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 74,700.00 - 130,700.00 USD annually
USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually
#J-18808-Ljbffr
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.