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Sales BDC Manager
- Colorado Springs, Colorado, United States
- Colorado Springs, Colorado, United States
À propos
The Internet Manager is responsible for managing all leads and setting appointments for the sales departments using the company's lead management system and templates. The appropriate candidate must present a professional appearance. Essential Duties and Responsibilities:
Maintain customer follow-up system to encourage repeat and referral business and contributes to customer satisfaction. Capture all internet leads. Respond within timely manner using approved procedures. Work internet leads and follow-up. Set appointments for sales department. Answer incoming sales calls as appropriate. Grammar and spell check required on all outgoing e-mail. Follow established procedure to ensure continued management of internet leads during prolonged absence. Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate this information to customers. Know and understand federal, state and local laws which govern auto sales. Keep informed of new products, features, accessories, etc. and their benefits to customers. Properly introduce customer to the sales department. Help maintain internet inventory and website. Upload pictures and pricing (rebates, new vehicles, used vehicles). Delete sold units. Enhance vehicle description as necessary. Follow established procedures for safeguarding customer information. Provide reports to management as directed. Complete all training as directed by supervisor. Any other duties as assigned. Knowledge, Skills and Abilities Required:
Educational: High school diploma or the equivalent. Experience: Three to five years automotive retail sales experience Special Skills (i.e., licenses, certifications): Excellent oral and written communication skills. Good judgment. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver's license and state sales license. Benefits:
Medical, Dental, Vision, PTO, 401k, FSA/HSA, Basic Life Insurance, Short Term/Long Term Disability, Legal Insurance, Employee Assistance Program, Onsite Fit Factories, Employee Clinics
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Compétences linguistiques
- English
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