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IT Support Engineer (MSP)
- Ipswich, England, United Kingdom
- Ipswich, England, United Kingdom
À propos
At *Comms Unite*, we don’t just fix IT problems, we build long-term partnerships with our clients and become their trusted technology team.
We’re growing fast, and we’re looking for an *IT Support Engineer* who wants more than just a helpdesk job. If you’re someone who enjoys solving real-world problems, working with a wide range of technologies, and developing your career in a supportive, forward-thinking environment, this could be exactly what you’re looking for.
*What You’ll Be Doing*
You’ll be at the heart of our service delivery, supporting a variety of businesses across different industries:
* Resolving IT support tickets from start to finish (no hand-offs, real ownership)
* Acting as a trusted point of contact for clients, someone they rely on
* Troubleshooting across desktops, servers, networks, and cloud environments
* Supporting Microsoft 365, Windows Server, Active Directory, and more
* Assisting with onsite visits when required (not just stuck behind a desk)
* Working closely with senior engineers and account managers to deliver exceptional service
*Why Join Comms Unite?*
We’ve built a culture where people actually enjoy coming to work and where your career genuinely moves forward.
* *Clear career progression* – grow into senior, project, or specialist roles
* *Ongoing training & certifications* – we invest in your development
* *Exposure to modern tech* – Microsoft 365, cloud, cyber security, networking
* *Supportive team environment* – no blame culture, just collaboration
* *Varied work* – every day is different in an MSP
* *Modern, progressive company culture*
*What We’re Looking For*
We don’t expect you to know everything but we do expect the right attitude.
* Minimum *2 years’ experience in IT support* (MSP experience preferred)
* Comfortable handling *2nd line support issues*
* Solid understanding of:
* Microsoft 365 / Office 365
* Windows Server
* Active Directory
* Networking fundamentals (DNS, DHCP, etc.)
* Strong problem-solving mindset and communication skills
* A genuine *desire to learn, grow, and improve*
*Requirements:*
* Full UK Driving Licence (required)
Job Type: Full-time
Pay: From £31,000.00 per year
Benefits:
* On-site parking
Work Location: In person
Compétences linguistiques
- English
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