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Client Care & Inside Sales CoordinatorAce Handyman Services • Westerville, Ohio, United States
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Client Care & Inside Sales Coordinator

Ace Handyman Services
  • US
    Westerville, Ohio, United States
  • US
    Westerville, Ohio, United States
Postuler Maintenant

À propos

Benefits
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Overview Customer Service. Inside Sales. Growth. Team. Ace Handyman Services Fox Valley is growing, and we are looking for the right person to join our team. We are not looking to simply fill a seat. We are looking for someone who wants to become an important part of our business, our customers’ experience, and our future growth. This is not a traditional receptionist or administrative role. This is a customer-facing, phone-based, inside sales and client care position for someone who enjoys helping people, building trust, solving problems, following up, and converting opportunities into booked work. The right person will be energized by responsibility, accountability, customer conversations, and being part of a small business where their work truly matters. This is an in-office position located in Elgin, Illinois. Candidates living within approximately 5–10 miles of our office are strongly preferred.
About Us Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served homeowners throughout the area for nearly six years and has built a reputation for professionalism, communication, craftsmanship, and exceptional customer care. We are locally owned, backed by a nationally trusted brand, and committed to helping customers love their homes. We operate as a team. We care about our customers, our Craftsmen, our office, and the business we are building together.
About the Role The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth. This role combines: Client Care, Inside Sales, Lead Conversion, Customer Reactivation, Scheduling Coordination, CRM Management, and Business Development Support. Success in this role is measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth. We are not hiring this position simply to maintain our current level of business. We are looking for someone who wants to help us grow.
What You’ll Be Responsible For Client Care & Inside Sales
Answer inbound customer calls professionally and confidently
Build trust and rapport with homeowners
Educate customers on our services and scheduling process
Communicate value, professionalism, and customer experience
Convert customer inquiries into booked work
Conduct outbound follow-up on unsold opportunities
Follow up on pending customer decisions
Maintain momentum throughout the customer journey
Customer Growth Activities
Reactivate former customers
Support referral generation efforts
Participate in customer outreach campaigns
Help identify new customer opportunities
Contribute to incremental business growth initiatives
Scheduling & Operations Support
Coordinate schedules for multiple Craftsmen
Match the right Craftsman to the right customer and project
Maintain accurate customer and job information
Utilize Service Titan and CRM systems daily
Manage customer communication and follow-up activity
Support efficient daily office operations
What We’re Looking For The ideal candidate:
Loves talking with customers
Is energized by helping people and closing business
Enjoys follow-up and relationship building
Communicates value rather than simply discussing price
Thrives in a fast-paced environment
Is highly organized and detail-oriented
Learns technology quickly
Works independently while remaining coachable
Takes ownership of outcomes
Wants to be part of a team, not just collect a paycheck
This role is ideal for someone who takes pride in accomplishment, enjoys responsibility, and wants to make a meaningful impact on a growing business.
Before You Apply This position may be a great fit if you:
Enjoy talking with customers throughout the day
Take pride in solving problems
Like being trusted with responsibility
Want to contribute to the growth of a small business
Enjoy learning new systems and processes
Find satisfaction in helping a team succeed
Are looking for a long-term opportunity
This position may not be a fit if you:
Prefer limited customer interaction
Dislike phone conversations
Are uncomfortable with follow-up or sales discussions
Prefer highly repetitive work
Are uncomfortable with accountability
Are looking for a short-term role
Want remote work
We want someone who is all in. If that sounds like you, we would love to talk.
Qualifications Required
Strong phone communication skills
Previous sales, inside sales, customer service, dispatch, or call-center experience
Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Comfortable using CRM systems and technology platforms
Reliable transportation
Ability to work from our Elgin office
Positive attitude and strong work ethic
Preferred
Service Titan experience
Pipedrive CRM experience
Home services industry experience
Hospitality or relationship-based sales experience
Scheduling or dispatch experience
Marketing or pipeline management experience
Bilingual English/Spanish
Compensation & Benefits
Competitive hourly pay: $22–$26/hour
Performance-based incentive opportunities tied to growth and business performance
Paid vacation
Flexible scheduling options
401(k) plan
Ongoing training and development
Regular performance and compensation reviews
This is not a commission-based position.
However, we believe employees who contribute meaningfully to the success and growth of the business should have the opportunity to share in that success.
Career Growth This role offers significant long-term growth potential for the right individual. Future opportunities may include:
Office Management
Operations Coordination
Customer Experience Leadership
Business Development
General Management
We are looking for someone who wants more than a job. We are looking for someone who wants to join our team, grow with us, support our customers, and become an important part of the future of Ace Handyman Services Fox Valley.
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  • Westerville, Ohio, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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