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Information Technology Support Technician Level 2
- Fenton, Michigan, United States
- Fenton, Michigan, United States
À propos
Information Technology Support Technician Level 2 Full Time Technical Fenton, MO, US
Requisition ID: 1354
We are seeking an Information Technology Support Technician Level 1 to join our ministry. This role supports the mission to Share Christ - Love People by providing level one support for the Windows and Macintosh environment and related systems.
Responsibilities
Provide excellent technical support to end users to identify and resolve issues with hardware, software, workstations, printers/copiers, phones and network connectivity, etc.
Proactively respond to support tickets, calls, emails, and direct user requests for technical support which includes gathering information and providing guided support and troubleshooting to end users, escalating issues to other team members and outside vendors
Serve as first point of contact for issues reported via ticket, phone or email which includes monitoring, tracking and updating support tickets to ensure a timely resolution
Follow team documentation and guidelines to perform the functions of the job
Create and update team documentation with technical solutions and processes
Qualifications
2 years experience in a technical field
Knowledge of commonly used concepts, practices and procedures within the Information Technology field
Broad and general understanding of Information Technology and software terms as well as personal computer and networking terms
Knowledge of Microsoft Office 365 and associated products
Knowledge of both Windows and Mac devices preferred
Excellent written and verbal communication skills with ability to communicate technical information to users of various skill levels
Excellent analytical and problem‑solving skills
Ability to follow team documentation and processes
Ability to prioritize and organize workload with management direction
Ability to work with all levels within the organization
Education
High School Diploma or GED
Associate’s degree in related technical field or equivalent years’ experience preferred
Unusual Working Conditions
Able to work in confined areas such as under desks, in ceilings, and in closets
Able to lift, move, push, and pull objects weighing on the average of 30 pounds
Able to climb and reach overhead
Benefits
Mission‑driven job that also pays
Medical Plan with no out‑of‑pocket premiums
Generous HSA contributions
Free Dental
Free long‑term disability and life insurance
Wholistic Wellness Program
Employee Assistance Program for you and your family
403(b) generous matching
Discount on ministry resources
Options to work from home with a hybrid work environment
Paid time off
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Compétences linguistiques
- English
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