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Sr. Manager, Sales Operationsjobr.pro • Phoenix, Arizona, United States
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Sr. Manager, Sales Operations

jobr.pro
  • US
    Phoenix, Arizona, United States
  • US
    Phoenix, Arizona, United States
Postuler Maintenant

À propos

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
We’re seeking an exceptional Sr. Manager, Sales Operations to lead our dynamic sales operations team and drive operational excellence across the entire sales lifecycle. In this critical leadership role, you’ll oversee Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product/Project Management—ensuring seamless execution from order to delivery while scaling our operations for rapid growth.
This is a high-impact position where you’ll lead a talented cross‑functional team, partner with stakeholders across Sales, Finance, IT, Legal, and Delivery, and directly influence the customer experience through operational innovation and process excellence.
What You’ll Do Lead & Inspire a High-Performing Team
Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product Management
Foster a culture of continuous improvement, accountability, and operational excellence
Optimize team workflows to ensure efficient task distribution and execution
Drive Operational Excellence
Own end-to-end sales operations processes from contract execution through registration and title transfer
Ensure registration completion and maintain rapid case resolution
Oversee order finalization, contract validation, and payment processing across SAP and Salesforce
Manage complex customer escalations and buyback processes
Coordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillment
Ensure Compliance & Controls
Maintain compliance with state and federal regulations across all jurisdictions
Oversee bank and lienholder title management and reporting
Manage DMV vendor relationships, transaction reconciliation, and financial controls
Ensure SOX compliance and audit readiness across all operational processes
Lead vendor onboarding for new states and DMV/registration services
Innovate Through Technology & Automation
Own the product roadmap and prioritization for operational systems and tools
Partner with IT to drive automation initiatives that eliminate manual workflows
Lead UAT, system implementations, and change management for new technologies
Define success metrics and maintain operational dashboards and reporting
Execute Strategic Initiatives
Create detailed program timelines and project plans for market expansion and new location launches
Lead cross-functional projects including incentive programs, fleet operations, and return processes
Develop and document scalable end-to-end processes with clear interdependencies
Partner with Training & Enablement to roll out new processes and system updates
Provide executive-level status updates to internal and external stakeholders
Required Qualifications
10+ years of experience in Sales Operations or Business Process Automation
Proven leadership experience managing cross-functional operations teams in fast-paced environments
Deep automotive operations expertise including registration, titling, DMV processes, and compliance
Strong technical proficiency with Salesforce, SAP, and operational management systems
Multi-state compliance knowledge and experience navigating complex regulatory requirements
Vendor management experience coordinating with external partners and service providers
Understanding of Buyback, Customer Return, and Lemon Law processes and procedures
Expertise in contract validation, tax/fee calculations, and financial reconciliation
Track record of successful system implementations and process automation initiatives
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA‑Operations@lucidmotors.com.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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  • Phoenix, Arizona, United States

Compétences linguistiques

  • English
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