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MEDICAL ASSISTANT
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Medical Assistant II
- Los Angeles, California, United States
- Los Angeles, California, United States
À propos
The Medical Assistant plays a critical role in supporting clinicians and ensuring the delivery of high-quality, patient-centered care. This position is responsible for assisting with clinical and administrative functions that promote efficient care delivery, accurate documentation, and a positive patient experience. By serving as a key connection between patients, providers, and care teams, the Medical Assistant helps ensure smooth clinic operations and supports the overall effectiveness of the care center.
Primary Responsibilities
- Assist clinicians with patient examinations and treatments under physician direction.
- Provide front and/or back office clinical support in accordance with Care Center or Medical Group Practice protocols.
- Greet patients in a friendly, service-oriented manner and facilitate a positive patient experience.
- Manage patient check-in by ensuring charts are prepared, medical records are available, patient information is current, and required paperwork is complete.
- Interview patients, obtain and document vital signs, and record the reason for visit.
- Explain procedures, perform treatments, and administer prescribed medications as directed.
- Support patient check-out by scheduling follow-up appointments, collecting co-payments when applicable, and ensuring documentation is complete.
- Schedule, confirm, and manage patient appointments.
- Reconcile co-payments at the end of each day in accordance with clinic procedures.
Key Competencies Clinical Excellence & Patient Care
- Ability to support clinicians during examinations and treatments under physician direction.
- Knowledge of clinical procedures, vital sign measurement, medication administration, and basic treatments.
- Commitment to patient safety, quality care, and clinical best practices.
Service Orientation
- Demonstrates a friendly, respectful, and patient-centered approach in all interactions.
- Creates a welcoming environment that supports patient comfort and trust.
- Responds effectively to patient needs, questions, and concerns.
Attention to Detail
- Accurately documents patient information, vitals, and visit details.
- Ensures medical records, charts, and required paperwork are complete and current.
- Maintains accuracy in co-payment collection and daily reconciliation.
Communication & Interpersonal Skills
- Communicates clearly and professionally with patients, providers, and care team members.
- Explains procedures and instructions in a way patients can easily understand.
- Demonstrates cultural sensitivity and professionalism in diverse patient interactions.
Efficiency & Workflow Management
- Effectively manages patient flow, scheduling, and appointment confirmations.
- Balances front- and back-office responsibilities in a fast-paced clinical environment.
- Follows established protocols and workflows to support smooth clinic operations.
Professionalism & Confidentiality
- Maintains patient privacy and confidentiality in compliance with HIPAA and organizational standards.
- Demonstrates reliability, accountability, and ethical behavior.
- Adheres to organizational policies, procedures, and regulatory requirements.
Minimum Qualifications
- High School Diploma or equivalent required.
- Minimum of two (2) years of related experience, or an equivalent combination of education and experience.
- Current and valid Medical Assistant certificate / certification from an accredited training program required.
- Bilingual (English/Spanish) skills may be required, depending on location or patient population.
- Active Basic Life Support (BLS) certification may be required.
- Satisfactory completion of a Tuberculosis test is required.
Compensation:
$21.00 to $36.00
Compétences linguistiques
- English
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