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  • Emplois similaires à : Director, Client Solutions Architect - Customer Experience
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Client Solutions Architect, Executive Director - Infrastructure PlatformsTwinThread LLC • New York, New York, United States
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Client Solutions Architect, Executive Director - Infrastructure Platforms

TwinThread LLC
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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À propos

Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.
As a Client Solutions Architect Director in Infrastructure Platforms Experience, you are a technical expert for a set of products. You are well‑versed in the sales cycle and in designing solutions to address clients’ complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are designed, enhanced, and modified, and create new ways for teams to successfully consult with customers to continuously improve their experience with the firm’s products.
Job responsibilities
Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding what customers are trying to achieve
Partner with UX Designers, Product Managers and Architects to design solutions that deliver meaningful value at every stage of the journey
Begin every initiative by understanding the customer’s goals, context, and desired business outcomes. Use governance processes to prioritize solutions and experiences that deliver measurable impact and the greatest business value for customers
Lead cross-functional meetings, workshops and discussions with designers, product and customers to solve experience challenges
Drive innovation by using solution charters to design and run experiments, working iteratively and embracing rapid prototyping. Accept failure as a source of learning to quickly identify the best solutions
Share observations and identified pain points with GT Partners, recognizing that some issues may be best owned and solved by them. Where appropriate, invite GT Partners to co-create solutions to address customer needs and deliver meaningful value
Required qualifications, capabilities, and skills
7+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
Experience in applying JTBD principles and framework
Extensive experience in partnering with clients in a technology field with engineers
Experience in supporting product teams while pitching and delivering complex technical products, projects, or applications
Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
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  • New York, New York, United States

Compétences linguistiques

  • English
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