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Desktop Support TechnicianHecker Fink LLP • Washington, Utah, United States
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Desktop Support Technician

Hecker Fink LLP
  • US
    Washington, Utah, United States
  • US
    Washington, Utah, United States
Postuler Maintenant

À propos

Hecker Fink LLP is seeking a Desktop Support Technician to work in our Washington, D.C. office. Qualified applicants will have a passion for delivering remarkable customer experience and success; an excellent understanding of troubleshooting methods for Windows desktop environments; strong interpersonal, communication, and collaboration skills; and strong analytical and problem-solving skills. The person in this role will serve as an in‑person IT resource in our Washington, D.C. office and will provide additional remote support to users in our New York and Los Angeles offices under the supervision of our IT Support Manager.
Hecker Fink brings together a high‑stakes, cutting‑edge litigation practice serving clients across a wide range of practice areas, including commercial litigation, white‑collar criminal defense and internal investigations, employment and discrimination, and complex regulatory and securities matters. Since its founding, the firm has also built a pioneering public interest practice geared to the great and urgent challenges of our time. Hecker Fink lawyers and business operations professionals stand at the cutting edge of litigation and advocacy for gender and racial equity, reproductive justice, LGBTQ+ rights, religious freedom, democracy protection, and immigrants’ rights.
Since our founding, we have achieved tremendous success and growth, and we seek motivated and talented professionals to join our team.
Responsibilities
Set up laptops, phones, printers, and other peripherals.
Provide end‑user support for day‑to‑day systems and process issues (tier 1 or tier 2), providing personable service that is consistent with various firm policies and procedures.
Test and support videoconferencing in the conference center.
Account administration under the supervision of the Support Manager and Systems Administrator.
Maintain equipment and resolve hardware issues, escalating as needed.
Update and maintain inventory of equipment.
Manage consumables for copiers and printers.
Support full Windows desktop environment with iOS for mobile devices.
Coordinate with vendors to resolve hardware and software issues with desktops, laptops, printers, other equipment, and software.
Assist with technical upgrading and maintaining entire desktop systems.
Support testing and deployment of new applications and systems.
Train and guide staff in hardware and software usage.
Other special projects / trial support as directed.
Available for after‑hours support (paid as overtime) on a shared‑response basis with other members of the support desk team. There is no fixed on‑call schedule.
Qualifications
Education and Experience : Minimum three years’ experience within relevant IT fields; understanding of support tools, techniques, and how technology is used to provide IT support.
Knowledge and Skills : Familiarity with Microsoft Office, Acrobat, M365, Windows 10/11, and iOS.
Clear Communication and Attention to Detail : You express yourself clearly and concisely, always highlighting the most important information. You show great accuracy, attention to detail and good organizational skills. You proactively communicate the status of your work and share updates with colleagues when necessary. You ensure that your work is mistake free.
Ownership, Initiative, and Teamwork : You are self‑motivated, reliable, and punctual. You take ownership of your projects and follow through on their completion. You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work. You possess a strong customer‑service orientation and ability to work well within a team and are able to establish and maintain strong working relationships with employees and professionals.
Organization and Project Management : You are comfortable balancing tasks of varying levels of urgency and complexity and work well under pressure with tight deadlines.
Flexibility : You are flexible and available after hours to work overtime as needed. You are comfortable in an environment where your responsibilities may vary from day to day. You demonstrate a "no job too big, no job too small" attitude, and take a collaborative, team‑focused approach to rejuggling priorities and contributing to tasks across the firm.
Confidentiality : You demonstrate discretion when handling sensitive material and are familiar with concepts of information classification, DLP, and the like. You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.
Mission Orientation : You are enthusiastic and passionate about our commitment to civil rights and public interest law. You thrive when your work is connected to purpose.
In addition, the successful candidate will be based in the Washington, D.C. area or willing to relocate and will be available to work 9:00 a.m. – 6:00 p.m. Monday through Friday, with availability for some travel as needed (e.g., for trial support).
Compensation The expected base salary for this role ranges from $80,000 - $110,000 and is dependent on experience.
To apply for the Desktop Support Technician role, please submit a resume, cover letter, and two references. Applications without a cover letter will not be considered.
Additional Information You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role.
Hecker Fink LLP is committed to fostering a workplace in which individuals from all backgrounds are welcomed, treated with respect, and given every opportunity to contribute, develop, lead, and reach their highest potential. As an equal opportunity employer, it is the Firm’s policy to ensure all employment decisions are made without discrimination based on race, color, religion or religious belief, sex, sexual orientation, gender identity/expression, national origin, immigration or citizenship status, disability, age, military or veteran status, marital status or civil partnership status, pregnancy or related medical conditions, or any other basis protected by federal, state or local civil rights law, ordinance or regulation. This policy applies to recruiting, hiring, placement, leaves of absence, compensation and all other terms and conditions of employment. Hecker Fink provides reasonable accommodation to qualified individuals with a disability in compliance with applicable laws and regulations. Please note that applicants must be authorized to work in the United States. All qualified applicants are encouraged to apply.
If you require a reasonable accommodation to access job openings or apply for a job on our website, please submit a request for an accommodation or assistance by contacting careers@heckerfink.com.
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  • Washington, Utah, United States

Compétences linguistiques

  • English
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