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Business Analyst -Artificial Intelligence
- United States
- United States
À propos
Must Have Technical/Functional Skills
Business Analysis, AI, Github, Atlassian Tool like Jira Confluence
Roles & Responsibilities • Leverage generative AI tools to accelerate requirements creation, user story development, and documentation while maintaining high standards of accuracy and clarity • Lead business analysis for SiriusXMs web commerce platform, supporting customer-facing experiences including retention, upgrade, and account management flows • Partner with product, engineering, UX, marketing, and business stakeholders to define project scope, shape solutions, and deliver features that drive customer retention, engagement, and lifetime value • Translate business objectives (e.g., plan changes, billing experiences, save/cancel flows, pricing/offers, promotions) into detailed user stories, workflows, and acceptance criteria; ensure requirements are clear, complete, and aligned with technical implementation • Facilitate and participate in agile ceremonies (sprint planning, stand-ups, demos, retrospectives) and lead requirements workshops, JAD sessions, and stakeholder discussions to drive alignment and prioritization • Analyze and optimize end-to-end customer journeys across account management and subscription lifecycle (billing, payments, renewals, cancellations), leveraging data insights, experimentation, and cross-system collaboration (e.g., CRM, identity, payments) to improve retention and overall customer experience across web, streaming, and in-car platforms • Own requirements lifecycle management, including documentation, traceability, change control, and validation to ensure high-quality delivery and adherence to scope • Communicate effectively across technical and non-technical audiences, providing clarity on requirements, changes, risks, and solutions to ensure successful delivery • Lead and mentor analysts, fostering best practices in business analysis, documentation, and stakeholder engagement • Identify opportunities to improve processes, increase efficiency, and enhance overall delivery across the web commerce platform
Generic Managerial Skills, If any • Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent experience • 5+ years of experience as a Solutions Analyst, preferably supporting digital products or web commerce platforms • Proven ability to gather, analyze, and document business and functional requirements for both technical and non-technical audiences • Experience working with modern web applications, including modular architectures and reusable components • Experience operating in Agile environments, including participation in scrum ceremonies and delivery within CI/CD frameworks • Strong analytical and problem-solving skills, with the ability to leverage data and research methods to inform decisions • Demonstrated ability to manage competing priorities, adapt to change, and deliver results in a fast-paced environment • Excellent communication and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams • Strong organizational and time management skills, with attention to detail and a focus on quality delivery
Nice to Have: • Experience in a subscription-based business model • Experience with digital customer experiences, particularly self-service or account management platforms
Education
Minimum Bachelors
Salary Range: $110000 - $120000 a year
Compétences linguistiques
- English
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