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Principal Field Applications Engineering Silicon
- Austin, Texas, United States
- Austin, Texas, United States
À propos
Role Mission Own customer-facing technical execution from silicon evaluation through deployment, accelerating customer time-to-value and production readiness for Arm-based server platforms.
What You’ll Do
Act as the primary technical interface for customers evaluating and deploying server-class Arm silicon.
Lead product evaluation lifecycle: goal-setting, pre-delivery checks, Day-0 acceptance, execution, remote support, post-eval closeout.
Run bring-up and debug across board, firmware, kernel/OS, and workload layers.
Drive Day-0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics).
Triage customer issues, define severity, collect evidence, and handle partner concerns by involving L2 and L3 Engineering teams.
Support workload enablement and tuning for cloud-native, AI, and enterprise workloads.
Review customer build artifacts (architecture assumptions, platform integration, bring-up plans).
Deliver training and enablement for customer engineering teams and partner operators.
Translate field feedback into product/roadmap improvements and support content.
Required Experience
8+ years in FAE, systems engineering, silicon applications engineering, or customer engineering roles.
Direct hands-on experience with companies building and delivering servers and network infrastructure.
Strong server platform expertise: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, firmware/OS bring-up.
Linux systems troubleshooting and performance analysis in data center environments.
Proven experience supporting customers from pre-sales evaluation through post-silicon deployment.
Strong customer communication skills with ability to explain technical tradeoffs to both engineers and executives.
BS in EE/CE/CS with equivalent experience considered (MS or equivalent experience preferred).
Preferred Experience
Experience with large-scale data center networking and server integration (rack/cluster-level).
Familiarity with board bring-up workflows, diagnostics, and lab instrumentation.
Prior support of Tier-1 hyperscaler or top enterprise infrastructure programs.
Multi-region collaboration experience with teams in US, Europe, China, and Japan.
Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Range $262,700-$355,400 per year
Equal Opportunities Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Compétences linguistiques
- English
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