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Technical Solutions EngineerNCSL International • Cambridge, Massachusetts, United States
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Technical Solutions Engineer

NCSL International
  • US
    Cambridge, Massachusetts, United States
  • US
    Cambridge, Massachusetts, United States
Postuler Maintenant

À propos

Technical Solutions Engineer Join the Team Behind Some of the World's Most Advanced Visual Display Systems. Scalable Display Technologies develops industry-leading software that enables complex multi-projector and immersive display systems around the world. Our technology powers simulation and training environments, themed entertainment attractions, museums, research facilities, live events, visualization centers, and large-scale commercial installations.
Position Overview The Technical Solutions Engineer is responsible for demonstrating, deploying, supporting, and troubleshooting Scalable's software solutions as part of sophisticated visualization and ProAV systems. This role combines technical expertise, customer engagement, field deployment, and problem-solving to ensure successful project implementation and long‑term customer satisfaction. Projects may include simulation and training systems, immersive experiences, themed entertainment attractions, projection domes, museums, command‑and‑control centers, research visualization facilities, XR environments, and other advanced display applications.
Responsibilities Customer Support & Technical Solutions
Develop deep expertise in Scalable's software products, workflows, and supporting technologies.
Serve as a trusted technical advisor to customers, system integrators, consultants, and channel partners.
Respond to customer inquiries and support requests via phone, email, and remote access tools.
Diagnose and resolve issues involving software, projection systems, graphics hardware, networking, cameras, and calibration systems.
Manage customer expectations while maintaining a high standard of professionalism and responsiveness.
Guide customers toward successful deployment strategies and best practices.
Educate customers to maximize their long‑term success and self‑sufficiency.
Deployment & Field Engineering
Perform remote and onsite installation, configuration, commissioning, calibration, and troubleshooting of Scalable solutions.
Travel to customer sites to support deployments, system upgrades, training, and issue resolution.
Work with a wide range of display environments, including multi‑projector systems, curved screens, domes, immersive environments, simulation systems and live events.
Evaluate system performance and recommend optimizations to achieve project requirements.
Document field observations and provide detailed debriefs following customer visits.
Sales & Customer Engagement
Demonstrate Scalable's technology to customers, consultants, and partners.
Support industry trade shows, conferences, customer demonstrations, and training events.
Assist the sales team in evaluating project requirements, technical feasibility, and implementation risks.
Participate in solution design discussions and help customers identify the best approach for their application.
Gather customer feedback and communicate market needs to engineering and product management teams.
Product Validation & Internal Support
Build, maintain, and test display systems used for customer support, demonstrations, product validation, and quality assurance.
Validate new software releases and features in representative deployment environments.
Contribute to the maintenance of office IT infrastructure and internal technical resources.
Create and maintain technical documentation, knowledge base articles, deployment guides, and training materials.
Assist with customer training programs and onboarding of new employees.
Qualifications Required
Bachelor's degree.
Strong troubleshooting and analytical problem‑solving skills.
Intellectually curious and enthusiastic about learning new technologies.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to both technical and non‑technical audiences.
Ability to manage multiple priorities and work independently.
Strong organizational and time‑management skills.
Willingness and ability to travel domestically and internationally with reasonable advance notice.
Preferred
Experience supporting customers in a technical, engineering, or solutions‑oriented role.
Familiarity with ProAV technologies and workflows.
Experience with projection systems, display technologies, graphics hardware, or visualization systems.
Understanding of networking fundamentals and IP‑based AV systems.
Experience with Windows operating systems and PC hardware troubleshooting.
Familiarity with scripting, automation, or software development concepts.
Experience with simulation, themed entertainment, immersive experiences, live events, research visualization, or digital signage applications.
Familiarity with GPU technologies and graphics‑intensive computing environments.
Experience with camera‑based calibration systems or machine vision technologies.
CTS certification preferred; CTS‑D or CTS‑I certifications are a plus.
What Success Looks Like Successful candidates will become recognized experts in Scalable's technology and trusted partners to customers throughout the ProAV ecosystem. They will help customers deploy reliable, high-performance visualization systems while contributing valuable insights that shape future products and features.
Travel Requirements Approximately 25%–50% travel, depending on project activity and customer needs.
Work Location Scalable Display Technologies is headquartered in Cambridge, Massachusetts. Candidates who are able to work regularly from our office are preferred due to the collaborative and hands‑on nature of the role. However, highly qualified remote candidates will also be considered. Remote employees should expect to travel periodically for customer deployments, team meetings, training activities, trade shows, and other business needs.
Work Environment This position involves close collaboration with engineering, support, and sales teams. Employees may work from our Cambridge, Massachusetts office or remotely, depending on location and business needs. Standard support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. Occasional after‑hours support may be required to assist customers during critical deployments, commissioning activities, or live events. This position offers a competitive salary and comprehensive benefits, including Health Insurance, Long and Short Term Disability, Life, Dental and participation in a SIMPLE IRA plan with an employer contribution after 1 year.
We are an Equal Opportunity Employer. No phone calls or emails from recruiting agencies, please.
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  • Cambridge, Massachusetts, United States

Compétences linguistiques

  • English
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