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Reservations Manager (m/f)
- Gstaad, Berne, Switzerland
- Gstaad, Berne, Switzerland
À propos
Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.
We are looking forward welcoming a new team member for the position :
RESERVATION MANAGER
- Handle professional telephone and written reservations
- Process all reservation requests efficiently
- Actively sell rooms and vouchers
- Create tailored offers for guests
- Maintain and update the guest database
- Provide guest service in three languages (German, French, English) and manage related correspondence
- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
- Deliver professional customer service in compliance with LQA standards
- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
- Conduct monthly commission checks for all OTAs and travel agencies
- Set rate codes for voucher sales
- Control pricing for group reservations
- Ensure timely processing of reservations, cancellations, and payments
- Maintain and oversee data accuracy in reservation systems
Revenue Management
- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy
- Develop and implement flexible, competitive pricing strategies based on market analysis
- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions
- Collaborate with management to create the rooms revenue budget
- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell
- Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
- Enjoy an inclusive hospitality culture where your dedication is recognized.
- Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
- Discover the world-famous mountain destination with a wide range of activities
- Employment conditions in accordance with L-GAV
- Get your accommodation in our staffhouses in the surroundings on the hotel
- Select the half/full pension from our staff restaurant
- Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
- Enjoy the benefits and discounts of the YOURGSTAAD card over the station
- Get access to Brands for Employees and their plateform of deals
- At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
- Good oral and written language skills (d/f/e)
- Good computer and MS Office skills
- Ideally Opera knowledge (Opera Cloud)
- Guest-oriented, professional work and sales talent
Compétences linguistiques
- English
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