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  • Emplois similaires à : Sr. Director, Client Engagement
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Manager | Client EngagementPeopleSpace - A Best In Class Haworth Partner • Reno, Nevada, United States
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Manager | Client Engagement

PeopleSpace - A Best In Class Haworth Partner
  • US
    Reno, Nevada, United States
  • US
    Reno, Nevada, United States
Postuler Maintenant

À propos

Manager | Client Engagement

The Manager | Client Engagement will generate leads, qualify potential customers and convince clients to buy furniture and services. Responsible for sales volume, margin percent and new business goals on a monthly, quarterly and yearly basis.

The Manager | Client Engagement will focus on these key areas on a day-to-day basis:

Lead Generation

  • Network extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizationsIFMA, BOMA)
  • Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
  • Cold call potential clients in person or by telephone, or combination
  • Participate in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership

Selling

  • Qualify leads into potential customers; thorough needs analysis to understand client's requirements for furniture products and services
  • Make persuasive presentations to customers on dealership's products and servicesin person, through written/graphic documentation and electronic means
  • Develop detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and present these to the customer
  • Work with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
  • Provide accounting department with timely information for necessary credit checks

Sale Implementation

  • Responsible for setting up the sale to be efficiently managed and administered by the dealership, dealership operations and business personnel
  • Accept responsibility for the accuracy of specifications when entering orders, and review specifications for errors when done by others (design, for instance); provide complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system
  • Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
  • Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied

Customer/Account Interfaces

  • Responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
  • Provide frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction
  • Conduct a professional, cooperative interface with the customer, the customer's employees, and the customer's third-party consultants/subcontractors
  • Ensure the customer gets frequent and regular reports on order status, project progress and overall customer activity status
  • Assist accounting in resolving any late receivables or customer credit issues

Goals and Performance

  • Meet monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager
  • Provide timely reports on sales forecasts and new leads as required
  • Participate in special sales programs sponsored by the dealership or in conjunction with the dealership's designated furniture manufacturers; attend training

Contract Furniture Management

  • Knowledgeable of dealership's product linesproduct features, application, technical capabilities, specification, etc.
  • Good understanding of contract furniture management at dealer levelaccount servicing, project management, order preparation, order management, factory interface, delivery & installation including sale's role in those processes and procedures
  • Function as customer advocate for internal order fulfillment performance and service products
  • Knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends

Other Qualifications:

  • Excellent verbal, written, listening and presentation skills
  • Strong negotiation skills to close business and manage relationships
  • Strategic and analytical thinker capable of driving sales results and market share improvement in a value based selling environment
  • Quickly learn and embrace Company Values and demonstrate through daily behaviors/actions

Preferred Qualifications:

  • Sales experience working for a contract office furniture dealer or manufacturer
  • Reno, Nevada, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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