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Customer AdvisorCarMax • Urbandale, Iowa, United States
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Customer Advisor

CarMax
  • US
    Urbandale, Iowa, United States
  • US
    Urbandale, Iowa, United States
Postuler Maintenant

À propos

divh2Customer Advisor/h2pAs a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled technicians, youll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals who thrive in a fast-paced, customer-focused environment and want to grow their career with a Fortune 100 Best Company to Work For./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliDeliver outstanding customer service by greeting all service customers warmly and professionally./liliManage service communications by assisting with incoming calls and providing timely updates on vehicle status./liliCreate and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing/liliConsult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims./liliHandle service payments and cash management with precision and integrity./liliBalance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly./liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliExceptional communication and interpersonal skills, both in person and over the phone./liliStrong customer service focus, consistently providing an iconic customer experience./liliAbility to read, interpret, and maintain accurate records using intermediate computer skills./liliCollaborative mindset to work effectively across departments./liliComfortable performing multiple tasks in a fast-paced, dynamic setting./liliAbility to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays./liliCommitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies./li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div

  • Urbandale, Iowa, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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