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Systems Administrator I
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Systems Administrator I
- Dade City, Florida, United States
- Dade City, Florida, United States
À propos
ESSENTIAL DUTIES AND RESPONSIBILITIES
Own the end-to-end desktop and endpoint experience for Cooperative employees, from procurement and imaging through support, refresh, and retirement.
Maintain, and improve workstation imaging, deployment, and configuration standards to ensure consistency, security, and performance. Utilizing on-premises and cloud-based management platforms.
Install, configure, and support workstations, peripherals, printers, and standard application stacks.
Deliver responsive, courteous, and high‑quality technical support experience.
Serve as a primary point of contact for workstation‑related incidents, service requests, upgrades, and new device deployments.
Accurately diagnose desktop, application, and hardware issues; gather relevant information; and resolve issues using established tools and procedures.
Clearly and thoroughly document requests, resolutions, images, and configuration changes in the Cooperative’s ticketing and documentation systems.
Perform operating system and application patching to maintain security, compliance, and performance standards.
Partner with IT team members to identify trends, recurring issues, or user‑experience impacts and recommend improvements.
Ensure all desktop and endpoint activities comply with Cooperative security policies, procedures, and standards.
Participate in business continuity and disaster recovery activities related to endpoint readiness and workforce enablement.
Deliver endpoint‑related projects and continuous improvement initiatives as assigned.
Qualifications
Associate degree with 2–4 years of experience supporting end‑user devices in a managed IT environment.
Demonstrated experience supporting MS Windows, Apple iOS and industry standard productivity applications.
Hands‑on experience with device imaging, deployment, endpoint management and configuration tools.
Strong customer service orientation with the ability to communicate clearly and professionally with end users.
Strong problem‑solving, documentation, and troubleshooting skills
Preferred
Experience supporting a multi‑site or utility/cooperative environment.
Industry certifications such as A+, Net+, or MS Endpoint Administrator Associate certifications.
EQUAL OPPORTUNITY EMPLOYER DRUG FREE WORKPLACE
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Compétences linguistiques
- English
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