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Sales Operations Manager
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
À propos
Key Responsibilities 1. Lead Execution of Strategic Initiatives
Own execution of high-impact initiatives across Sales, Operations, and Finance tied to company priorities
Break down complex problems into structured action plans with clear milestones and ownership
Drive initiatives such as Lead-to-Cash optimization, contract pricing improvements, service execution enhancements, and IT partnerships
Track progress, surface risks, and ensure delivery of measurable outcomes
2. Process Improvement & Operational Efficiency
Identify inefficiencies across quoting, installation, service workflows, and contract lifecycle processes
Design and implement standardized, scalable processes
Reduce manual effort and eliminate redundancy
Improve key cycles including lead-to-order, install-to-bill, and service-to-resolution
3. Systems Enablement & Adoption
Process improvement and project management experience
Support Salesforce and operational system optimization through rollout
Ensure workflows are embedded into systems to drive consistent execution
Train CRA team members, monitor adoption, and identify gaps
4. Contract & Revenue Optimization Support
Support contract renewal tracking, CPI adjustments, and pricing consistency initiatives
Assist in building workflows for contract lifecycle management
Identify margin improvement opportunities through pricing discipline
5. Territory & Service Network Optimization
Analyze sales and service territory performance
Improve territory coverage, density, and productivity
Align territories with demand, asset deployment, and service requirements
Analyze vendor performance across cost, quality, and responsiveness
Support development of vendor scorecards and KPIs
Identify opportunities to improve vendor utilization and reduce cost per job
7. Integration Execution
Support execution of Day 1–100 plans for integrations
Coordinate cross-functional integration tasks
Track milestones, risks, and dependencies
Maintain and improve integration playbooks
Build and maintain dashboards for contract, sales, service, and vendor performance
Support weekly and monthly operating reviews
Identify trends, risks, and performance gaps
9. Cross-Functional Coordination & Execution
Partner across departments to align company priorities and execution timelines
Identify dependencies and remove blockers
Ensure initiatives are coordinated and executed efficiently
Preferred Qualifications
Bachelor’s degree in business or 5+ years of equivalent experience
Experience in service-based, logistics, or asset-intensive industries
Exposure to Salesforce CRM, ERP’s, Workday, Monday.com systems
Experience supporting system implementations or digital transformation initiatives
Experience supporting mergers & acquisitions or integration projects
Strong analytical skills with proficiency in Excel or data tools
Demonstrated ability to work in fast-paced, high-growth environments
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Compétences linguistiques
- English
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