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Front Desk Manager
- Miami Beach, Florida, United States
- Miami Beach, Florida, United States
À propos
Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
Key Responsibilities:
- Oversee the daily operations of the front desk, ensuring efficient and smooth processes
- Train, mentor, and motivate front desk staff to deliver outstanding service
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
- Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
- Manage room inventory and maximize revenue through effective room management strategies
- Conduct performance evaluations and provide feedback to front desk team members
Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
Qualifications:
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel
Benefits:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Compétences linguistiques
- English
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