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Senior Quality Assurance Auditor
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AES CorporationBrooklynJob Summary The Quality Assurance Analyst supports service excellence and regulatory compliance by evaluating customer interactions across phone, email, chat, and case work within an electric utility
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Senior IT Quality Assurance Analyst
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Quality Assurance & Compliance Analyst - Hybrid
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Quality Assurance Analyst - Operations (Hybrid)
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À propos
The Senior Quality Assurance Auditor will evaluate the client's services and processes to ensure they meet established company standards and industry regulations. They will conduct inspections, identify nonconformities, document findings, and recommend corrective actions to minimize risks and improve overall business efficiency. This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:00 AM CT - 5:00 PM CT. What You Will Do:
Read and review the Orders to gain a better understanding of the case Categorize and create new Orders in the Case Management System ("CMS") Enter all of the relevant Order information Identify, assess and categorize specific action items within the Orders and entitlements owed Enter any specific timing or implementation requirements for each action item into the CMS Assess compliance with required action items within the specific time frame in the Order by reviewing supporting documentation in client case management database. Assist with production and review of quarterly reports and related appendices Opportunity for progression from Analyst to Team Lead and Quality Assurance roles. What You Will Need:
Bachelor's degree from an accredited college or university 0-4+ years of relevant working experience in quality assurance, case reviews, or audits Possess a collaborative mindset and ability to adapt and excel within a team environment and independently. What Would Be Nice To Have:
JD or Legal background Strong written/oral communication, interpersonal, and critical thinking skills. Strong organizational skills and attention to detail. Ability to work 40 hours per week and more than 40 hours when needed. What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
Compétences linguistiques
- English
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