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  • Emplois similaires à : Apple Systems Administrator
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Apple Systems AdministratorNortheastern Illinois University • Chicago, Illinois, United States
Postuler Maintenant
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Apple Systems Administrator

Northeastern Illinois University
  • US
    Chicago, Illinois, United States
  • US
    Chicago, Illinois, United States
Postuler Maintenant

À propos

Job Summary This position is responsible for the administration, support, and lifecycle management of Apple‑based infrastructure, including macOS, iOS, iPadOS, and associated devices, in support of the University's academic, research, and administrative mission. The role leads the planning, design, implementation, maintenance, and upgrade of Apple technology solutions, ensuring secure, reliable, and efficient operations across all campus environments.
The position provides technical support and consultation to administrators, faculty, staff, and students while also directing and coordinating assigned technical staff. It collaborates with system administrators across Windows, Linux, cloud, identity, and network platforms to ensure interoperability, consistent security practices, and alignment with institutional standards.
Endpoint Platform Strategy, Engineering, Lifecycle Management & Staff Leadership
Serves as the University's primary subject matter expert for Apple technologies while contributing to the design and support of a diverse, enterprise endpoint environment that includes Windows, Linux, and cloud‑managed devices.
Provides strategic, technical, and operational leadership supporting academic, research, and administrative functions.
Designs, implements, and maintains secure, scalable endpoint solutions across Apple and other supported platforms.
Leads adoption of modern endpoint management solutions and Apple Business Manager for automated provisioning and lifecycle management.
Establishes and enforces endpoint standards across multiple platforms in alignment with university policies and cybersecurity frameworks.
Conducts needs assessments and develops cross‑platform technical solutions aligned with institutional priorities.
Oversees full lifecycle management of endpoint devices, including deployment, configuration, patching, upgrades, and retirement.
Evaluates and approves technical specifications, vendor solutions, and procurement recommendations for endpoint technologies.
Leads pilot initiatives and enterprise deployments across all campuses and hybrid environments.
Supervises and supports technical staff and student employees, including task assignment, mentoring, training, and performance feedback.
Endpoint Deployment, Support & Operations
Coordinates and supports enterprise deployment and operational management of endpoint devices across multiple platforms.
Manages large‑scale device refresh programs for student labs and faculty/staff computing environments across Apple and non‑Apple platforms.
Implements modern provisioning methodologies, replacing legacy imaging with automated, policy‑driven configuration and software deployment.
Creates, tests, and maintains application packages for macOS and iOS devices.
Deploys and manages application distribution to Apple endpoints using MDM platforms, including version control, updates, and license management.
Develops and maintains automated application deployment workflows, patch management processes, and update strategies to keep applications secure, current, and compliant.
Provides Tier 2/3 escalation support for complex endpoint, system, and integration issues across macOS, Windows, and related platforms.
Ensures endpoint security, system performance, and compliance with established standards.
Collaborates with infrastructure, cloud, and network teams to ensure reliable connectivity, authentication, and system integration.
Supports cross‑platform solutions including virtualization, VDI, and cloud‑based application delivery.
Security, Governance, Training & Continuous Improvement
Supports secure operations, governance, user enablement, and ongoing service enhancement across endpoint platforms.
Implements and maintains endpoint security controls across platforms.
Develops and maintains policies, standards, and procedures for endpoint and device management.
Participates in IT service lifecycle management, including service evaluation, enhancement, and retirement.
Monitors service performance and recommends improvements based on operational metrics and user feedback.
Develops and delivers training sessions, workshops, and instructional materials for faculty, staff, students, and IT personnel.
Maintains standard operating procedures and knowledge base content.
Communicates service updates, changes, and best practices to the University community.
Promotes effective, secure, and efficient use of University technology resources.
Collaboration, Project Leadership & Stakeholder Engagement
Leads and participates in cross‑functional initiatives to support university technology objectives.
Collaborates with academic and administrative units to gather requirements and develop scalable, cross‑platform solutions.
Leads and/or contributes to projects involving infrastructure, cloud services, identity and access management, cybersecurity, and academic technologies.
Serves as liaison between university stakeholders, IT teams, and external vendors.
Prepares technical documentation, project plans, and solution recommendations.
Other duties as assigned.
Minimal Qualifications • Any one or any combination totaling five years (60 months) from the following categories:
A. College coursework in IT, IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table:
30 semester hours equals one year (12 months)
Associate’s Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two years (24 months)
Bachelor’s Degree (120 semester hours) equals three years (36 months)
B. Work experience in IT‑related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field, including supervisory or lead capacity.
2. Based on position requirements, additional education, training, and/or work experience in the area of specialization may be required.
Departmental Preferences
Demonstrated experience administering enterprise endpoint management solutions, including Apple Business Manager and automated device enrollment.
Experience creating, packaging, testing, and deploying applications for macOS and iOS devices.
Working knowledge of cross‑platform environments, including Windows endpoint management tools and/or Linux systems.
Knowledge of endpoint security practices and tools, including encryption technologies, EDR, vulnerability management, and compliance standards.
Experience supporting large‑scale device deployments and lifecycle management in higher education settings.
Ability to analyze, troubleshoot, and resolve complex technical issues independently while working effectively in a team‑oriented environment.
Effective written and verbal communication skills, including technical documentation, knowledge base articles, and training delivery.
Hours Monday through Friday, 9:00 am – 5:00 pm. On‑call availability for emergency support during outages, security incidents, critical system failures, and after‑hours maintenance and/or upgrades.
Location Main Campus, Northeastern Illinois University (requires travel to all NEIU campuses).
Setting Remote work will be available on a limited basis (one day per week or on occasion). No permanent or full‑time work from home is available.
Out of State Applicants
Once a final employment offer is completed, the out‑of‑state candidate must establish Illinois residency within 180 calendar days of the start date.
This position does not include relocation assistance.
On a case‑by‑case basis, NEIU will consider applications from individuals who have valid work authorization in the United States (including those holding valid F‑1 and H‑1B status) and who currently reside within the United States.
Background Check This position requires a background check.
Salary Range $70,000 – $75,000
Benefits University employees may be eligible for a variety of State of Illinois benefits, including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.
Equal Employment Opportunity Statement Northeastern Illinois University is an Equal Opportunity / Affirmative Action Employer. In addition, the University invites applications from Women, Minorities, Veterans, and Persons with Disabilities, as well as other qualified individuals. Illinois University's positions are contingent upon receipt of its State appropriation. Application and employment are not based on citizenship but on merit.
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  • Chicago, Illinois, United States

Compétences linguistiques

  • English
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