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Information Technology Support SpecialistSpring Dell Center • La Plata, Maryland, United States
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Information Technology Support Specialist

Spring Dell Center
  • US
    La Plata, Maryland, United States
  • US
    La Plata, Maryland, United States
Postuler Maintenant

À propos

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug‑free, smoke‑free workplace that does not honor medical marijuana.
Information Technology Support Specialist NOT A REMOTE POSITION Annual Salary: $46,259.20
Status: Full‑Time
Shift: Monday - Friday
Location: La Plata, MD
Requirements of Position
Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions
Demonstrate sound time management and dependability
Ability to perform multiple tasks at once and to work independently
Adapt to change; ability to be flexible with duties and hours
Ability to convey a professional attitude that promotes leadership, teamwork, and a healthy work environment
Duties of Position
Monitor, troubleshoot, and escalations of problems accordingly to appropriate resources for all of Spring Dell Centers’ various on‑premises and cloud‑based systems, as well as third‑party applications and services
Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites’
Learn and understand Spring Dell Center’s operations and systems across all departments to ensure positive workflow
Effective documentation of IT processes and procedures
Receive and deploy ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, Wi‑Fi adapters, etc.) and inventory
Collaborate troubleshooting of all sites’ internet & cable TV services and communicate with vendors
Assist in the maintenance and administration of Spring Dells PBX phone database system and communicate with vendors
Responsible for monitoring, maintaining, and troubleshooting Spring Dell’s IT hardware
Administration of Microsoft365 Applications and Admin portal
Configure hardware and software to work on Spring Dell Centers Networks
Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards
Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes
Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up office spaces for meetings and webinars
Instruct new hire orientation training modules for IT training
Business Responsibilities
Ensure quality control; look for ways to improve and promote quality
Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director
Initiate and implement goal planning as part of the SDC strategic planning process
Assure availability to make presentations to the Board of Directors as requested
Attend conferences, workshops, and computer‑related training
Policy and Procedures
Comply with Agency Policies and Procedures.
Support the Agency’s Mission, Goals and Values.
Ensure new employees are familiar with the Agency’s Computer Operating Policies.
General
Maintain accountability to the Systems Administrator.
Acquire and maintain all required certifications, as needed.
Attend all added meetings, training courses, and in‑services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.
Exhibit active involvement on a minimum of one outside agency committee.
Provide instruction for at least one agency‑mandated training and/or join one or more agency committees.
Participate in agency functions and fundraisers, encouraging involvement from all staff.
Perform duties and responsibilities as required within the scope of the position.
Qualifications
High School Diploma or GED
An A+ Certification or equivalent experience
Perform physical activities such as: lifting, pushing and pulling
Clean Driving Record with 2 years driving experience
Demonstrate sound time management and dependability
Excellent communication skills (written and verbal)
Proficient in Microsoft Office Applications
Advanced Computer Skills
Benefits and Perks
Paid Training
Paid Holidays
Health Insurance
403b Retirement Plan
Tuition Reimbursement
Free $10,000 Life Insurance/Accidental Death and Dismemberment
Direct Deposit
Annual Leave
Sick Leave
Military Leave
Jury Duty Leave
Bereavement Leave
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  • La Plata, Maryland, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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