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Senior Specialist, CRM & Sales Systems Product OwnerCarnival Cruise Line • Doral, Florida, United States
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Senior Specialist, CRM & Sales Systems Product Owner

Carnival Cruise Line
  • US
    Doral, Florida, United States
  • US
    Doral, Florida, United States
Postuler Maintenant

À propos

Overview The CRM & Sales Systems Product Owner Senior Specialist is responsible for platforms and technical tools to support trade sales channel growth, efficiency and partner engagement/NPS. The role supports the Loyalty Rocks Reward Program, Oracle Sales Cloud and Salesforce Marketing Cloud and also supports launch and adoption of new/additional sales enablement tools as determined by leadership in the future. Responsibilities Support product roadmaps for tools under responsibility: work with vendors to implement the vision for the tools and programs under management; leverage input from the sales team and travel agent customers to refine the roadmap to meet customer priorities; collaborate with teams to provide business input and review product development across technical development, customer training, and documentation needs; support managers to oversee the implementation of features within the applications (e.g., Oracle Sales Cloud), including end-to-end user acceptance testing (UAT) to validate reporting accuracy and expected functional behavior. Coordinate Carnival IT development needs and prioritization: work with Carnival IT to deliver on roadmaps, including single sign-on efforts, integration with Carnival apps, testing, etc.; act as primary liaison with DTS and Mainframe IT teams to ensure Sales and Trade Marketing customer business needs are represented in the IT development cycle. Support Overflow efforts for GoCCL Scrum Teams: assist Sales Enablement colleagues during peak GoCCL.com development periods to support three GoCCL scrum teams and their roadmaps; participate in Scrum meetings, assist with requirements gathering, and contribute to roadmap discussions as needed. Develop and maintain documentation and user training materials: provide content to support end-user training, ensure adoption of policies/procedures and technical designs; deliver end-user training to the sales team as needed to drive adoption. Vendor relationships: provide input on system performance and customer engagement to guide vendor negotiations; support system issue resolution with relevant vendors/partners; work with vendors to deliver program expansion needs; act as Carnival’s representative in day-to-day vendor discussions and status meetings to ensure Carnival is well represented. Budget support: track invoices and monitor spending for all tools under supervision; ensure invoice accuracy (e.g., reward points) and manage to/below assigned budget each year. Knowledge, Skills & Abilities Scope: Responsible for supporting key business tools/applications that drive success of the Carnival trade sales teams and support engagement/NPS of trade partners; maintains relationships with key software partners including Oracle and Salesforce. Problem solving: Prioritize business and technical priorities; collect user feedback and performance metrics to support delivery of strategic plans. Impact: Impacts the North American trade sales organization and daily operations of key functions including portfolio management, email marketing and GoCCL.com website content. Leadership: No direct reports; strong collaboration with colleagues in Trade Sales, Trade Marketing and Carnival IT. Qualifications Bachelors degree in MIS, Business, Computer Science or related field. 5+ years experience IT management and Business Analysis skills Experience working in a business/product owner role Vendor management experience with large/complex brands Expert project management skills Ability to handle multiple tasks, meet deadlines, and focus on detailed projects for extended periods Excellent verbal and written communication skills Comfort working with diverse skills and senior team members Travel: Less than 25% with shipboard travel likely. Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. Benefits Health Benefits Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Company-paid term life insurance and disability coverage Financial Benefits 401(k) plan with company match Employee Stock Purchase plan Paid Time Off Holidays, vacation time, and sick time details as described by policy Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends Learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus Carnival is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, or disability, or any other classification protected by applicable law.
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  • Doral, Florida, United States

Compétences linguistiques

  • English
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