Offres d'emploi

Description

The Enterprise Systems Support Manager is responsible for providing leadership, strategic direction, and operational oversight for the Enterprise Systems Support (ESS) organization supporting NASA's Network and Telecommunications Services (NaTS) environment. This position leads a team of systems administrators, tool administrators, and engineers responsible for the deployment, operation, maintenance, and continuous improvement of enterprise monitoring, management, automation, and operational support platforms.
The successful candidate will oversee the administration and optimization of critical enterprise tools and services including network monitoring, performance management, fault management, configuration management, automation, reporting, and operational analytics platforms. This role serves as the bridge between Engineering, Operations, Cybersecurity, and Customer stakeholders to ensure enterprise tools effectively support mission operations, service assurance, and operational decision-making.
The Enterprise Systems Support Manager is expected to drive operational excellence, improve service visibility, automate manual processes, and develop strategic roadmaps that enhance the efficiency and effectiveness of the NASA enterprise network environment.

Key Responsibilities

•    Provide leadership and oversight for the Enterprise Systems Support organization responsible for enterprise monitoring, management, automation, and reporting platforms. 
•    Develop and execute strategic roadmaps for enterprise tools and operational support capabilities. 
•    Manage the lifecycle of enterprise applications and systems, including planning, deployment, upgrades, maintenance, optimization, and retirement. 
•    Ensure availability, reliability, security, and performance of enterprise operational support platforms. 
•    Lead a team of systems administrators, tool administrators, and support engineers responsible for day-to-day operations. 
•    Establish operational priorities and allocate resources to support customer requirements and organizational objectives. 
•    Partner with Engineering, Operations, Cybersecurity, and Mission Operations teams to develop integrated monitoring and management solutions. 
•    Drive automation initiatives that improve operational efficiency, reduce manual effort, and enhance service delivery. 
•    Oversee platform integrations, data collection strategies, event correlation capabilities, dashboard development, and reporting solutions. 
•    Manage vendor relationships, software licensing, maintenance agreements, and technology refresh activities. 
•    Develop and maintain system architecture documentation, standard operating procedures, knowledge management artifacts, and operational runbooks. 
•    Establish performance metrics and KPIs to measure platform effectiveness and operational value. 
•    Lead root cause analysis efforts related to tool outages, data integrity issues, and operational support platform incidents. 
•    Ensure compliance with security policies, audit requirements, and government regulations. 
•    Support project planning, budgeting, forecasting, and workforce development initiatives.

Basic Qualifications

•    Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline with 10+ years of relevant experience. 
•    Equivalent combinations of education and experience will be considered. 
•    Minimum 5 years of leadership experience managing technical teams supporting enterprise applications, systems administration, or network management tools. 
•    Experience managing enterprise-scale monitoring, management, and operational support systems. 
•    Strong understanding of systems administration, enterprise application support, and IT operations. 
•    Experience managing budgets, staffing, priorities, and operational performance metrics. 
•    Demonstrated ability to lead geographically dispersed teams in a mission-critical environment. 
•    Excellent written and verbal communication skills with the ability to brief customers, senior leadership, and technical teams.
•    Strong organizational, analytical, and problem-solving skills. 
•    Proven ability to manage multiple priorities and drive complex initiatives to completion. 
•    Experience developing operational processes, procedures, and service improvement initiatives.

Preferred Qualifications

•    Experience supporting large-scale enterprise network and telecommunications environments.
•    Direct experience administering and managing enterprise operational tools such as:
•    Spectrum Network Management
•    Splunk Enterprise
•    BMC TSNA (TrueSight Network Automation)
•    Cisco DNA Center (DNAC)
•    AppNeta
•    NetBrain
•    VitalQIP
•    Sunbird DCIM
•    IBM AIOps / Watson-based operational platforms
•    ServiceNow or similar ITSM platforms
•    Experience with infrastructure monitoring, fault management, performance management, event correlation, and operational analytics.
•    Familiarity with network operations, telecommunications services, data center operations, and enterprise infrastructure management.
•    Experience supporting automation platforms such as:
•    Ansible
•    Terraform
•    PowerShell
•    Python
•    REST APIs and system integrations
•    Knowledge of cloud-based management platforms and hybrid infrastructure environments.
•    Experience supporting cybersecurity compliance requirements, vulnerability remediation, STIG implementation, and access control management.
•    Familiarity with ITIL Service Management practices.
•    Experience supporting NASA, federal government, aerospace, or mission-critical operational environments.

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The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

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Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

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Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.